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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

32% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Friendly helpful staff.

Main reason for my satisfaction with Monmouthshire Building Society is the friendly, helpful staff at its Caldicot branch. They are always ready to help and advise - making saving with them a pleasure. I only wish I could afford to save more but... the amount I save doesn't seem to be an issue as I believe I get treated as well as a customer saving considerably more. I own my own house and can't, certainly for the foreseeable future see me needing a mortgage but, if I did, I would have no hesitation in seeking advice from my local branch. Reviewed on: 2nd July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in the Caldicot branch. We will pass on your feedback to the team at Caldicot. Response date: 2nd July 2024

In branch service review

Vicky was very helpful in explaining the bond rates and other savings rates. Overall, I'm very happy with the service provided today. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th August 2024

In branch service review

Nice environment, very pleasant, staff excellent. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th August 2024

In branch service review

Interest rates could be more competitive. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 6th August 2024

In branch service review

Good rates, helpful staff. Difficult to get to branch before 3pm to do branch transfer though. Reviewed on: 1st July 2024

In branch service review

Branches open, love Risca branch, staff so helpful and friendly. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Risca branch. Response date: 6th August 2024

In branch service review

Friendly, personable, convenient, local. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society Response date: 6th August 2024

In branch service review

Friendly, helpful service, and local. Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th August 2024

Helpful and Patient

The staff Karen and Vicky were patient and helpful and very thorough, as I had forgotten to update my savings account in almost 14 years and 3 addresses Reviewed on: 1st July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Karen and Vicky. Response date: 1st July 2024

In branch service review

I like the friendliness of the staff and their discretion. Reviewed on: 29th June 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 5th July 2024

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Monmouthshire Building Society: Savings reviews

32% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

Friendly helpful staff.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Helpful and Patient

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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