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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

Fab customer service. Great explanation of services and products. Reviewed on: 26th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

In branch service review

Lovely, friendly staff. Helpful and informative. Reviewed on: 26th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

In branch service review

Staff so friendly and helpful and always cheery. Reviewed on: 26th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

In branch service review

Helpful, clear, friendly advice. Excellent!. Reviewed on: 26th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

In branch service review

Can call at branch, do not do anything online, email etc. Very good service today. Reviewed on: 26th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

In branch service review

I really like doing business with the Monmouthshire Building Society. Staff are always pleasant and helpful and know their products. Branches are well positioned too. Reviewed on: 22nd March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

In branch service review

Friendly staff, very helpful, easy access/travelling. Reviewed on: 22nd March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

Visited to Cardiff Branch today

Visited Cardiff Branch today to open new savings account.Very professional and personable staff.A very positive experience. Reviewed on: 20th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 21st March 2024

Friendly professional staff, excellent customer service

I opened a savings account today in the Cardiff branch. I was already convinced beforehand from the MBS website that they were the organisation that best met my savings needs. During the application process, I received brilliantly tailored customer service from Vicky, that made the formal financial discussion feel like two old friends enjoying a long overdue catch up. I was very impressed with the whole MBS team in the Cardiff branch and will definitely be recommending their financial products to friends and family from now on. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience opening a savings account. Your comments will be passed on to the Cardiff branch. Response date: 18th March 2024

In branch service review

I really like that they have friendly, helpful counter staff. I like to deal with people - not online services - and their customer service is always amazing. Today I waas served by Anthony who was really helpful and professional, but everytime I call into the Cardiff branch the customer service is excellent. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on Anthony and the Cardiff branch. Response date: 8th April 2024

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Visited to Cardiff Branch today

Friendly professional staff, excellent customer service

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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