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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

5
Everyone is easy to talk to. I have no complaints. Reviewed on: 13th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024
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Monmouthshire Building Society

Excellent service

5
Karen was very professional and helpful. She explained the product and went through the ISA well. Good rates for the product I bought. Reviewed on: 13th April 2024
IE's avatar
IE
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Karen. Response date: 15th April 2024
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Monmouthshire Building Society

In branch service review

5
Staff explained everything fully and could not have been more helpful. Reviewed on: 10th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 2nd May 2024
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Monmouthshire Building Society

very helpful and polite staff always a pleasure to g...

5
very helpful and polite staff always a pleasure to go in store Reviewed on: 10th April 2024
evan 's avatar
evan
Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you have had a great experience with the Society. Response date: 10th April 2024
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Monmouthshire Building Society

In branch service review

5
Anthony and Shanagh have been very patient and helpful - thank you. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024
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Monmouthshire Building Society

In branch service review

5
I have been with MBS for many years and can access accounts online. However I always have questions so prefer to visit the branch. Today I called into Cardiff, Queen Street, and Anthony helpfed me open and transfer funds. Anthony was extremely patient, very thorough, cheerful and at no time made to deel rushed. An excellent experience. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Antony. Response date: 2nd May 2024
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Monmouthshire Building Society

In branch service review

5
First time I have been offered tea or coffee!! A good start. Jack made everything so easy for us to understand re. ISA. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that your experience in branch was easy. Response date: 27th September 2024
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Monmouthshire Building Society

Shanagh in the Cardiff branch went to great lengths...

5
Shanagh in the Cardiff branch went to great lengths to make it as simple as possible and reassure me, so her help was greatly appreciated Reviewed on: 6th April 2024
Frances S's avatar
Frances S
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Shanagh. Response date: 8th April 2024
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Monmouthshire Building Society

Helpful, but with a smile!

5
Staff at all branches are always happy to help with any queries or issues and are always smiling and very welcoming. Always a pleasure when I pop into a local branch. Reviewed on: 5th April 2024
Dean P's avatar
Dean P
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024
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Monmouthshire Building Society

Great service

5
Every time I visit the Cardiff branch, I receive excellent customer service from the team there! I am so pleased there is a branch now in the town centre. Reviewed on: 1st April 2024
Visitor's avatar
Visitor
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 2nd April 2024
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Monmouthshire Building Society

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