Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
Easy to make an appointment, and I like the friendliness of the staff - especially Jack at Cardiff. Reviewed on: 15th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are pleased to hear that you have had a good experience with the Cardiff branch. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Atmosphere, locality (Cardiff), accessible, able to open accounts in branch, clear communication given and offered. Jack was a good listener, focussed, had a good sense of humour and was empathetic. Reviewed on: 15th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very friendly atmosphere, unfortunatley I had to cancel my account but they could not have been more helpful. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are sorry to hear that you had to cancel your account. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Liked - friendly and helpdul staff, made to feel comfortable, welcome coffee, knowledgeable staff and comfortable surroundings. Online ISA application easy but reliance on postal documentation for signature/start date of investment/start date of interest generation requires clarification and a faster process. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very friendly and informative. Vicky was very efficient and professional. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

4
Local, but more walk-in appointments would be good. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 7th May 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very happy, and the service from Vicky in Cardiff was great, thank you. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Friendly and efficient with good savings rates. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, we are pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
It's local and easily accessible. Reviewed on: 8th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Friendly, helpful and knowledgeable staff

5
Staff at my local branch are friendly and helpful, ensuring that I have the right information to make an informed choice when arranging/changing savings plans. I have always been treated with courtesy and helpfulness Reviewed on: 7th March 2024
Elizabeth G's avatar
Elizabeth G
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience at your local branch. Response date: 8th March 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Monmouthshire Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill