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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2971 reviews)

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4.77

Based on 2,971 reviews, last reviewed 10th Jun 2026

41% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (2971)

Monmouthshire Building Society Branch Review

Personal service, full advise given regarding the accounts and rates etc. Reviewed on: 12th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023

Monmouthshire Building Society Branch Review

Very friendly and efficient, and they met all my needs. Reviewed on: 11th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023

Monmouthshire Building Society Branch Review

The staff are always very helpful. Reviewed on: 11th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023

Monmouthshire Building Society Branch Review

My husband and I really enjoy the consistently high level of customer service that we always receive from Monmouthshire Building Society. We always use the Queen Street, Cardiff branch and always have a pleasant and professional service. Jack, in particular, was extremely helpful. Reviewed on: 11th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jack. Response date: 3rd November 2023

Thanks for serving the community

Ellis and Jen are lovely at the Handpost branch. They give professional service a personal touch which is rare nowadays. Reviewed on: 8th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Ellis and Jen. Response date: 11th September 2023

Cardiff Queens Street are Fantastic

I'd lost my savings passbook and needed to transfer some money to my Bank Account quickly. They couldn't do enough for me. They sorted out a new passbook transferred the money to Mr bank and even gave me biscuits while I waited. I was in and out in less than 15 minutes. You don't get that excellent service anywhere nowadays. Well done Cardiff Queens Street you where all fabulous. Reviewed on: 6th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023

Excellent customer service

Excellent customer service, very friendly and helpful. Reviewed on: 1st September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 1st September 2023

Simply The Best

Great branch in Cardiff. very welcoming .and friendly. Reviewed on: 16th August 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023

opening an account in branch

had a great experience staff very friendly and took their time to make sure I knew all I needed to know - even offered coffee and biscuits - lovely experience and will definitely recommend - even bought a lovely homemade card to support shelter cymru Reviewed on: 26th July 2023

Amazing

I recently opened a savings account with MBS and I had a great experience. The staff were friendly, knowledgeable Reviewed on: 13th July 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 14th July 2023

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Monmouthshire Building Society: Savings reviews

41% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2971)

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Thanks for serving the community

Cardiff Queens Street are Fantastic

Excellent customer service

Simply The Best

opening an account in branch

Amazing

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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