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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

New account

5
Opened a new ISA account transferring money from another account - so easy, Vicki was excellent, Jack too, excellent service, thank you Reviewed on: 3rd October 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Cardiff branch. Response date: 4th October 2023
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Monmouthshire Building Society

Like stepping back in time

1
Really old fashioned building society. Took ages to open my account and then I didn’t use it because it was too difficult to put money in and transfer out. Reviewed on: 3rd October 2023
Customer's avatar
Customer
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience. We will use your feedback to help improve our services and member experience. Response date: 3rd October 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Easily accessible. Staff very friendly and competent. Reviewed on: 30th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Staff are great. Could do with better interest rates on instant access. Reviewed on: 30th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The staff are helpful and very polite. I have a Monmouthshire Building Society branch within walking distance of my home. Reviewed on: 30th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
No improvement could be made. Wonderful service, wonderful staff. Reviewed on: 29th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Good communication, friendly and helpful staff team. Reviewed on: 29th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly, straightforward information, always very helpful. Reviewed on: 29th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I like the personal service that Monmouthshire Building Society offers. Reviewed on: 29th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Investing proceeds oh home sale

5
Invested monies using P.o.a already established. Muss Noor was very helpful in assisting me add a large sum of money to existing savings held. She also assisted in changing her address to her care home using documents we provided it's very stressful selling elderly relatives home and possessions. Muss restored our faith in the Monmouthshire as Caldicot branch was a terrible experience today.. will stick to Newport in the future for mums finances and ours. Well done Muss. Reviewed on: 29th September 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be passed on to the relevant branches. Response date: 2nd October 2023
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Monmouthshire Building Society

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