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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2971 reviews)

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4.77

Based on 2,971 reviews, last reviewed 10th Jun 2026

41% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2971)

Brilliant small building Society

The customer service and friendliness of the staff is the best i have encountered. In a world where so many of the bigger banks are remote and formularic it is so nice to feel welcome and valued as a customer. Reviewed on: 16th November 2019

approachable

very friendly, approachable and knowledgeable staff Reviewed on: 15th November 2019

Strong Interest Rates, Respectful of Privacy and Keeping Local Branches Open

Compared to other banking institutions the Monmouthshire Building Society offers very competitive interest rates for general use accounts that do not tie you down to a fixed term. Additionally unlike other banks whom I also hold accounts, the Monmouthshire does not bombarded me with written correspondence and emails which is duly appreciated. Finally and most importantly, whilst I accept the trend of moving to online banking, it frustrates me that resultantly other banks are closing branches. So much so that in my village three major banks have closed over the past three years and the Monmouthshire are the ONLY ones to maintain a commitment to the village and keep branches open to deal with deposits and enquiries . Reviewed on: 15th November 2019

Just perfect

Good savings product/rate, served by the friendliest of staff. Reviewed on: 14th November 2019

Helpful staff and local branches

Staff at our local branch are so helpful and it's nice to be able to pop in if you have any questions or queries. All my family have a number of accounts all opened in your Risca branch. Reviewed on: 14th November 2019

Reliable local savings bank.

A friendly local bank which often offers new accounts at competitive rates, and are the last to reduce variable rates when the bank rate falls. Reviewed on: 14th November 2019

The service received here especially in the Swansea Branch has been Excellent!

In recent years on our recommendation most of our extended family and friends save here and are also extremely happy with Monmouthshire. Reviewed on: 14th November 2019

Always a smile

I have NEVER had a negative experience when dealing with the Monmouthshire building society . That is a statement that is rarely heard today. It may not be the most competitive financially but certainly rates with the greatest for customer service. I use the office at the Handpost in Newport and it is always a pleasure doing business with whoever is manning the desk. Reviewed on: 14th November 2019

Monmouthshire Building Society is the best

Always great service and they value loyal customers. Reviewed on: 14th November 2019

Super savings

Had money to spare each month and the Monmouth offered a more substantial return than any other building society. Was recommended by a friend... a friend indeed! Reviewed on: 14th November 2019

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