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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

Thanks for serving the community

Ellis and Jen are lovely at the Handpost branch. They give professional service a personal touch which is rare nowadays. Reviewed on: 8th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Ellis and Jen. Response date: 11th September 2023

Cardiff Queens Street are Fantastic

I'd lost my savings passbook and needed to transfer some money to my Bank Account quickly. They couldn't do enough for me. They sorted out a new passbook transferred the money to Mr bank and even gave me biscuits while I waited. I was in and out in less than 15 minutes. You don't get that excellent service anywhere nowadays. Well done Cardiff Queens Street you where all fabulous. Reviewed on: 6th September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023

Excellent customer service

Excellent customer service, very friendly and helpful. Reviewed on: 1st September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 1st September 2023

Simply The Best

Great branch in Cardiff. very welcoming .and friendly. Reviewed on: 16th August 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023

opening an account in branch

had a great experience staff very friendly and took their time to make sure I knew all I needed to know - even offered coffee and biscuits - lovely experience and will definitely recommend - even bought a lovely homemade card to support shelter cymru Reviewed on: 26th July 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to our branch network. Response date: 26th July 2023

Amazing

I recently opened a savings account with MBS and I had a great experience. The staff were friendly, knowledgeable Reviewed on: 13th July 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 14th July 2023

Safe and secure investments

Fabulous staff, different accounts to suit your needs and investments. Easy to withdraw money and put it in, plus wonderful helpful staff Reviewed on: 20th February 2022

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025

These guys are sharks

These guys are sharks, I applied for a morgage with this building society. They made me first pay them to conduct their valuation which found value, then after they took my money they declined my application based on the fact that I have not been with my current employer for at least two years. They knew from the onset that I only came into the country just over a year ago, so why not decline me there and then? Why steal my money? If I could give them a zero rating, I would. UNETHICAL Reviewed on: 28th October 2020

Savings Products

I have been taking out Regular Saver Products, these have been excellent, the interest rates have been very generous and then I have been taking a new product after 12 months. Its enabled me to have money saved. Reviewed on: 25th January 2020

Excellent

Good rate of interest compared to other banks/building societies Reviewed on: 24th January 2020

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