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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

Convenient / card reader to transfer monies needed. Reviewed on: 26th September 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We will pass your feedback on to a relevant team. Response date: 8th October 2025

In branch service review

The staff at the Newport branch are considerate, helpful amazing and always look after me especially, Kate, Jo, Beth and the reset of the staff. Reviewed on: 26th September 2025

Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Kate, Jo, Beth and the team! Response date: 8th October 2025

In branch service review

Lovely customer service - visited following a bereavement and were dealt with by Jen. Very kind and understanding. Reviewed on: 26th September 2025

Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 8th October 2025

In branch service review

I like the fact that you have an easily access branch in Whitechurch as well as in the centre. I was sad that Birchgrove closed. Reviewed on: 26th September 2025

Reply from Monmouthshire Building Society So glad Whitechurch was able to help – we’ll make sure they see your message! Response date: 8th October 2025

In branch service review

The staff are always knowledgeable and chatty. I really enjoy coming in to the agency, it is much better than online banking! Rates are always competitive. Reviewed on: 26th September 2025

Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 8th October 2025

In branch service review

I met Vicky today. A lovely lady. Very knowledgeable and clear in her explanations. She answered all my questions. Very useful meeting face to face. Reviewed on: 25th September 2025

Reply from Monmouthshire Building Society So glad Vicky was able to help – we’ll make sure they see your message! Response date: 8th October 2025

In branch service review

Like the face to face aspect and the use of the passbooks. Reviewed on: 22nd September 2025

Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 17th October 2025

In branch service review

Enjoy face to face service friendly staff. Reviewed on: 22nd September 2025

Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 17th October 2025

In branch service review

Good service , still have passbooks. Reviewed on: 22nd September 2025

Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 17th October 2025

In branch service review

Amazing branch in Caldicot, Andrea was very helpful with what we was after. Reviewed on: 22nd September 2025

Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and Caldicot branch! Response date: 17th October 2025

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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