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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.71
Based on 3,006 reviews, last reviewed 13th Sep 2026
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026
Clare's avatar
Clare
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

In branch service review

5
Its good you can speak and see someone on a Saturday morning and its not online banking. Staff are fab spoke to Lisa today. Reviewed on: 4th October 2025

In branch service review

5
I felt that the annual review was sometime in a language that financial professionals might understand, bar an ordinary investor. Also too many acronyms were used. Reviewed on: 4th October 2025

In branch service review

5
Local branch, with helpful staff (Morgan) also makes great coffee. Reviewed on: 4th October 2025

In branch service review

5
Very convenient being in centre of village, very helpful staff. Reviewed on: 4th October 2025

In branch service review

4
Very helpful and friendly welcoming. (make nice tea). Reviewed on: 4th October 2025

In branch service review

5
Personable friendly and patient staff!. I would like to thank Catherine (Swansea) in particular for her kindness and understanding when closing my account. Reviewed on: 4th October 2025

In branch service review

5
Customer service exemplary - Adele was most helpful with a number of accounts I had queries on. I like that I can call into the branch and have a passbook to keep. Reviewed on: 4th October 2025

In branch service review

5
Great customer service to my disabled girlfriend by Tess, Thank you Tess. Reviewed on: 3rd October 2025

In branch service review

4
Antony was very helpful and patient and answered and many questions. Reviewed on: 3rd October 2025

In branch service review

5
Friendly staff, Super efficient, pleasant atmosphere. Altogether very satisfactory. Reviewed on: 3rd October 2025

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