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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.71
Based on 3,006 reviews, last reviewed 13th Sep 2026
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
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1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026
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Clare
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

In branch service review

5
Like the face to face aspect and the use of the passbooks. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

4
Enjoy face to face service friendly staff. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Good service , still have passbooks. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Amazing branch in Caldicot, Andrea was very helpful with what we was after. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and Caldicot branch! Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Local and convenient - nice to be able to speak face to face to a human being. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society We really appreciate you taking the time to leave the society a review. Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Very good friendly advice and wouldn't change anything. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society Thank you for leaving the society a positive review. Response date: 8th October 2025
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Monmouthshire Building Society

In branch service review

5
A local branch with professional and friendly staff improve. The website could offer clearer information. Reviewed on: 22nd September 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We will pass your feedback on to a relevant team. Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly, helpful made sure we were happy with everything we came in for. Even given a coffee. Excellent service, Vicky was amazing a pleasure to do business with. Well done!!. Reviewed on: 20th September 2025
Reply from Monmouthshire Building Society So glad Vicky was able to help – we’ll make sure they see your message! Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
The Branch is local, excellent service from David by explaining all products to us in detail. Pleasant to deal with!. Reviewed on: 20th September 2025
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to David and the team! Response date: 17th October 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, easy to talk to and straight to the point with explaining clearly. Reviewed on: 20th September 2025
Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 17th October 2025
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Monmouthshire Building Society

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