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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

Local branch in Abergavenny, More Opening hours. Reviewed on: 19th September 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We will pass your feedback on to a relevant team. Response date: 17th October 2025

In branch service review

Personal Service, very helpful. Maybe appointment system for longer/more complex service. Reviewed on: 19th September 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 17th October 2025

In branch service review

Its local and I can deal face to face over the counter. Rates are competitive. Reviewed on: 19th September 2025

Reply from Monmouthshire Building Society That’s fantastic – Thank you for sharing your feedback with us. Response date: 17th October 2025

Denied access to Regular saver account

I first became Member, and opened an account, in 2001 and now, being '' old '', I find I am being discriminated against when I want o open your 6% Regular saver account. finder .com says it can be opened in branch, website and app. Branch is inappropriate for me, living in the North of Scotland; I have no mobile signal and therefore find anything associated with apps difficult and when I try to apply in your website, I find it is impossible. I am being denied access to your very good 6% Regular Saver account issue 8. Reviewed on: 18th September 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you could not open a regular saver account with us and apologise for any inconvenience caused by this. We understand that you have spoken to a member of our Savings & Customer Contact team today who have resolved your complaint. If you require any further assistance, please don’t hesitate to call our Savings and Customer Contact team on 01633 844340. Response date: 24th September 2025

We go to your agency in Clevedon.

We go to your agency in Clevedon. They are always welcoming and know their stuff. I don't like putting passbooks in the post so handing them over to a real person gives us confidence that they never leave safe hands. If you didn't have that agency I'm not sure what we would do. Its personal. Reviewed on: 17th September 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our Clevedon agency. Response date: 17th September 2025

In branch service review

Interest rates are very competitive. Extremely good customer service. Reviewed on: 17th September 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 17th October 2025

In branch service review

Local and convenient. Knowledgeable staff. Reviewed on: 17th September 2025

In branch service review

High 1 year ISA rate; Ellie was great during account opening. Local and on the Highstreet, I've had accounts for almost 10 years. Reviewed on: 17th September 2025

In branch service review

Always a pleasure to visit Chepstow shop stay on Highstreet. Reviewed on: 17th September 2025

In branch service review

Ellie was very understanding of my needs very professional in all aspect made opening account easy to understand. Reviewed on: 17th September 2025

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

In branch service review

Denied access to Regular saver account

We go to your agency in Clevedon.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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