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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Very friendly, very friendly staff. Always a Warm welcome. Reviewed on: 13th September 2025

In branch service review

5
Friendly service, No pressure with advisor David. Reviewed on: 13th September 2025

In branch service review

5
Catherine was polite and sorted out out queries straight away. Reviewed on: 13th September 2025

In branch service review

5
I met Catherine today, and her knowledge and professionalism really made me feel confident and happy with what to do with our money. I will definitely be considering moving more of our money here. !00% customer care satisfaction. Reviewed on: 13th September 2025

In branch service review

5
Friendly staff, good rates. Kath helped with ISA today, Use of passbooks local offices. Reviewed on: 13th September 2025

Nikki and the Team at Monmouth

5
Went in to the Monmouth branch today. I had superb service from start to finish by Nikki and all the ladies in the team.They genuinely could not have been more helpful.Thank You goes a long way and very appreciative of having this branch on my doorstep Reviewed on: 12th September 2025
Suzy Smith's avatar
Suzy Smith
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. We will share you review with Nikki and the team. Response date: 15th September 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Efficient, quick and straight forward. Reviewed on: 12th September 2025

In branch service review

5
Ellie was very friendly and helpful. 11/10. Reviewed on: 12th September 2025

In branch service review

5
New customers, but from service today really happy. Reviewed on: 12th September 2025

In branch service review

5
Efficient, friendly service, Perfect. Reviewed on: 12th September 2025

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