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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
77% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Easy to access and able to deal in branch locally. Reviewed on: 5th September 2025

In branch service review

5
Like to be able to go into a branch and deal with real people. (Would like to see it open on a Saturday morning). Reviewed on: 5th September 2025

In branch service review

5
Karren was very helpful and explained the account very well. Reviewed on: 4th September 2025

In branch service review

5
Most positive aspect of the Monmouthshire are the craterous, helpful and friendly staff. No obvious suggested on improvements. Reviewed on: 3rd September 2025

In branch service review

5
Accessible. Able to speak in person. Reviewed on: 3rd September 2025

In branch service review

5
Local, pleasant staff, good service. Reviewed on: 1st September 2025

In branch service review

5
Friendly helpful easy access to branch (local). Reviewed on: 1st September 2025

In branch service review

5
Friendly and everything is clearly explained at Caldicot. Reviewed on: 1st September 2025

In branch service review

5
Very personal, polite service at Caldicot. Reviewed on: 1st September 2025

Stay away

1
I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and nothing! No repose to my enquiries, no answers to my phone calls, nada. Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you haven’t heard from us following completion of your online registration for a regular saver account. A colleague in our Savings and Customer Contact team has emailed you to discuss your review further. If you would like to speak to a colleague regarding this please contact us on 01633 844340, our opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 3rd September 2025
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