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Monmouthshire Building Society: Savings reviews

4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Staff always wonderful, very helpful and informative. Always recommend them. Husband and a friend opened accounts first time use and both are OAP. Reviewed on: 5th September 2025

In branch service review

5
Monmouth are always very helpful and efficient. Reviewed on: 5th September 2025

In branch service review

5
The staff are very helpful and kind, also considerate, and hard working, very impressed. Reviewed on: 5th September 2025

In branch service review

5
Good service and knowledge of products. Reviewed on: 5th September 2025

In branch service review

5
Was server today by Antony, he was very helpful, happy and had great customer service skills. No improvements needed. Reviewed on: 5th September 2025

In branch service review

5
Visited the Newport branch to open a fixed ISA. Anthony was very efficient, helpful and friendly. Explained the whole procedure. Reviewed on: 5th September 2025

In branch service review

5
Amazing service from Lucas again, helped us with our other daughter last year and service has gotten even better than last time. Reviewed on: 5th September 2025

In branch service review

5
I like the fact there is a branch in my town and I don't need to do anything online. Reviewed on: 5th September 2025

In branch service review

5
I like to come into a branch on the high street and talk in person to helpful staff. I'm not computer literate and have no intention of being so. Evan has been helpful, professional and patient. Reviewed on: 5th September 2025

In branch service review

5
Very approachable and very efficient. Reviewed on: 5th September 2025

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