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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Adele was very helpful and explained everything very clearly and both my wife and myself were very satisfied with our treatment. Reviewed on: 6th September 2025

In branch service review

5
Excellent service , very friendly and always feel welcomed. First class service Gareth. Reviewed on: 6th September 2025

In branch service review

5
The efficiently and personability of Adele. Reviewed on: 6th September 2025

In branch service review

5
The branch is accessible all week, including Saturdays and the branch staff are very helpful, knowledgeable and friendly. It is a pleasure to bank here. Reviewed on: 6th September 2025

In branch service review

5
Always explain everything very well, Saw Musarrat today very knowledgeable and helpful. Reviewed on: 6th September 2025

In branch service review

5
Very helpful and friendly staff. Convenient high street branch is a big plus. Good verity of accounts to make your money work for you too. Reviewed on: 6th September 2025

Very poorly designed app, and limited customer service

1
Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than ideal. App crushes multiple times. both transfer in/out takes a day (maybe more). Apart from the recent good offer of 6% interest in exclusive reg saver, nothing about this Monmouthshire BS is good. Only dived into becoming their customers because of these saving offers but all this negatives are now making me regret my decision Reviewed on: 6th September 2025
Hein M's avatar
Hein M
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. We’re sorry to hear that you haven’t had a good experience whilst using our app. Our app launched at the end of July and we’re working to resolve any issues and improve the customer experience on our app. If you would like to discuss your review further please contact our Savings & Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 8th September 2025
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Monmouthshire Building Society

In branch service review

5
Sarah was friendly and courteous. Reviewed on: 5th September 2025

In branch service review

5
A local branch , friendly staff. Sarah and all the counter staff. Reviewed on: 5th September 2025

In branch service review

5
Good rates, Local access, friendly staff. Reviewed on: 5th September 2025

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