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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Very personal, polite service at Caldicot. Reviewed on: 1st September 2025

Stay away

1
I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and nothing! No repose to my enquiries, no answers to my phone calls, nada. Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you haven’t heard from us following completion of your online registration for a regular saver account. A colleague in our Savings and Customer Contact team has emailed you to discuss your review further. If you would like to speak to a colleague regarding this please contact us on 01633 844340, our opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 3rd September 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025

In branch service review

4
Face to face friendly service with Cath. Reviewed on: 30th August 2025

In branch service review

5
Great customer service by Gareth and Cath helped!. Reviewed on: 30th August 2025

In branch service review

5
All employees I've me have been professional and friendly to deal with. Branch had a "nice feel" from first contact. Reviewed on: 30th August 2025

In branch service review

5
Excellent service especially for older clients who are not computer savvy. Reviewed on: 30th August 2025

In branch service review

5
Spoke to Mandy who was very good to help me with my savings. Reviewed on: 30th August 2025

In branch service review

5
Everything is straightforward, friendly staff very helpful. Reviewed on: 30th August 2025

In branch service review

5
Local, friendly staff. Face to face service. Better interest rate would be good. Reviewed on: 30th August 2025

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