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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
I like the branch. I want to see a person. Reviewed on: 22nd August 2025

In branch service review

5
Like friendly staff, personal contact. Nothing to improve except interest rates. Reviewed on: 22nd August 2025

In branch service review

5
I like to walk into branch and discuss my finances, staff always helpful and friendly. Reviewed on: 22nd August 2025

In branch service review

5
Excellent staff who demonstrate professionalism with a friendly manner. You are local and I hope it always will be. Reviewed on: 22nd August 2025

In branch service review

5
Very polite and helpful. I like the fact we have an open branch which is helpful especially for the older person. Reviewed on: 22nd August 2025

In branch service review

5
Emily and team are extremely helpful service is always provided excellently and nothing is too much to ask for. Great rates. Reviewed on: 22nd August 2025

Withdraw funds and ask for information

5
Went into the Cardiff branch to ask about my savings and withdraw some money. I was dealt with by Cathy who was extremely helpful and patient. Cathy is a credit to the society. Reviewed on: 22nd August 2025
Dianne Roscoe 's avatar
Dianne Roscoe
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your review with Cathy. Response date: 22nd August 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very accommodating, Good interest rates, Excellent customer service going the extra miles. Reviewed on: 21st August 2025

In branch service review

5
I like the fact that it is a mutual BS. The staff in the Cardiff branch are always very friendly and helpful. Reviewed on: 21st August 2025

In branch service review

5
Very friendly and knowledgeable staff, we always feel welcome and unrushed. Reviewed on: 21st August 2025

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