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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.91 (944 reviews)

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4.90

Based on 944 reviews, last reviewed 26th Oct 2024

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

Latest highest rating:

5

Savings account Karen McDermott helped look at my accounts and find a new better account to open with needs that suit mine Reviewed on: 26th October 2024

Latest lowest rating:

1

Poor interest rates & poor customer service Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they con... Read more Reviewed on: 22nd January 2024

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (944)

Friendly professional staff, excellent customer service

I opened a savings account today in the Cardiff branch. I was already convinced beforehand from the MBS website that they were the organisation that best met my savings needs. During the application process, I received brilliantly tailored customer service from Vicky, that made the formal financial discussion feel like two old friends enjoying a long overdue catch up. I was very impressed with the whole MBS team in the Cardiff branch and will definitely be recommending their financial products to friends and family from now on. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience opening a savings account. Your comments will be passed on to the Cardiff branch. Response date: 18th March 2024

In branch service review

I really like that they have friendly, helpful counter staff. I like to deal with people - not online services - and their customer service is always amazing. Today I waas served by Anthony who was really helpful and professional, but everytime I call into the Cardiff branch the customer service is excellent. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on Anthony and the Cardiff branch. Response date: 8th April 2024

In branch service review

Easy to make an appointment, and I like the friendliness of the staff - especially Jack at Cardiff. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are pleased to hear that you have had a good experience with the Cardiff branch. Response date: 8th April 2024

In branch service review

Atmosphere, locality (Cardiff), accessible, able to open accounts in branch, clear communication given and offered. Jack was a good listener, focussed, had a good sense of humour and was empathetic. Reviewed on: 15th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 8th April 2024

In branch service review

Very friendly atmosphere, unfortunatley I had to cancel my account but they could not have been more helpful. Reviewed on: 8th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are sorry to hear that you had to cancel your account. Response date: 8th April 2024

In branch service review

Liked - friendly and helpdul staff, made to feel comfortable, welcome coffee, knowledgeable staff and comfortable surroundings. Online ISA application easy but reliance on postal documentation for signature/start date of investment/start date of interest generation requires clarification and a faster process. Reviewed on: 8th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 8th April 2024

In branch service review

Very friendly and informative. Vicky was very efficient and professional. Reviewed on: 8th March 2024

In branch service review

Local, but more walk-in appointments would be good. Reviewed on: 8th March 2024

In branch service review

Very happy, and the service from Vicky in Cardiff was great, thank you. Reviewed on: 8th March 2024

In branch service review

Friendly and efficient with good savings rates. Reviewed on: 8th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, we are pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

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Monmouthshire Building Society: Savings reviews

25% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (944)

Friendly professional staff, excellent customer service

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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