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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
28% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

4
Local branches, competitive rates. Reviewed on: 13th August 2025

In branch service review

5
Lovely staff easy access to branch. Reviewed on: 13th August 2025

In branch service review

5
Very helpful, friendly coffee was a lovely touch. Reviewed on: 13th August 2025

In branch service review

5
Friendly and helpful, Bad parking. Reviewed on: 12th August 2025

In branch service review

4
Friendly staff and never long to wait to be served. Rates are not that competitive but impressed with the regular saver rate. Reviewed on: 11th August 2025

In branch service review

5
Local friendly staff. Came in to open account the Chepstow staff were very accommodating as always . Account opening process complete with efficiency. Reviewed on: 11th August 2025

In branch service review

5
Staff are extremely helpful and polite and understanding. Reviewed on: 11th August 2025

In branch service review

5
Always excellent service provided in Chepstow with very knowledgeable staff. The girls are great. Shame to see Jacquie is retired now, she was very helpful and few years ago with the funeral plan. Reviewed on: 11th August 2025

In branch service review

5
Family and friend recommendation, where family has accounts with MBS. I like face to face at Chepstow, staff are lovely. Reviewed on: 11th August 2025

In branch service review

5
Excellent customer service with Harry at Chepstow. Reviewed on: 11th August 2025

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