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Monmouthshire Building Society: Savings reviews

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4.86
Based on 2,931 reviews, last reviewed 3rd Mar 2026
78% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Because it is local and all bank are closed in Whiteford. Reviewed on: 5th August 2025

In branch service review

5
Branches locally Carey was very knowledgeable and enthusiastic. Reviewed on: 4th August 2025

In branch service review

5
Local branch and friendly professional staff. Reviewed on: 4th August 2025

It is very important to me that there is a branch in...

5
It is very important to me that there is a branch in my high street staffed by courteous people who know their role. Reviewed on: 4th August 2025
Karen Blake's avatar
Karen Blake
Reply from Monmouthshire Building Society Thank you so much for taking your time to leave us such a lovely review, we will share this with our branch colleagues. Response date: 5th August 2025
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Monmouthshire Building Society

I was unable to set-up the mobile app.

1
I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You must make it simpler to download the app. Reviewed on: 3rd August 2025
Philip Weinberg's avatar
Philip Weinberg
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We’re sorry to hear that you were unable to set up the mobile app and we apologise for any inconvenience caused by this. I understand that you have spoken to a member of our Savings & Customer Contact team this morning, who have resolved this issue for you. If you need any further assistance, please contact our Savings & Customer Contact team. Our opening hours are Monday, Tuesday, Thursday and Friday 9AM – 5PM and Wednesday 10AM – 5PM. Response date: 5th August 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, relaxed service. Local. Always effective and a variety of services. Reviewed on: 2nd August 2025

In branch service review

5
Very friendly informative staff. Reviewed on: 2nd August 2025

In branch service review

5
Its local. Excellent service by Natasha. Reviewed on: 2nd August 2025

In branch service review

5
Excellent service from David. Being a new customer. David really explained the account. Reviewed on: 2nd August 2025

In branch service review

5
Like face to face service and passbook. Helped by David today. Reviewed on: 2nd August 2025

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