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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
24% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Friendly and helpful knowledgeable staff

5
Friendly and helpful knowledgeable staff Reviewed on: 6th August 2025
Christine Margaret Singleton's avatar
Christine Margaret Singleton
Reply from Monmouthshire Building Society Thank you for leaving a review, we'll share your feedback with our branch colleagues. Response date: 7th August 2025
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Monmouthshire Building Society

In branch service review

5
The lady was very helpful (Anjna). Not happy with Co-Op bank as they are closing down and difficult to get into town. Reviewed on: 5th August 2025

In branch service review

5
Because it is local and all bank are closed in Whiteford. Reviewed on: 5th August 2025

In branch service review

5
Branches locally Carey was very knowledgeable and enthusiastic. Reviewed on: 4th August 2025

In branch service review

5
Local branch and friendly professional staff. Reviewed on: 4th August 2025

It is very important to me that there is a branch in...

5
It is very important to me that there is a branch in my high street staffed by courteous people who know their role. Reviewed on: 4th August 2025
Karen Blake's avatar
Karen Blake
Reply from Monmouthshire Building Society Thank you so much for taking your time to leave us such a lovely review, we will share this with our branch colleagues. Response date: 5th August 2025
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Monmouthshire Building Society

I was unable to set-up the mobile app.

1
I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You must make it simpler to download the app. Reviewed on: 3rd August 2025
Philip Weinberg's avatar
Philip Weinberg
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We’re sorry to hear that you were unable to set up the mobile app and we apologise for any inconvenience caused by this. I understand that you have spoken to a member of our Savings & Customer Contact team this morning, who have resolved this issue for you. If you need any further assistance, please contact our Savings & Customer Contact team. Our opening hours are Monday, Tuesday, Thursday and Friday 9AM – 5PM and Wednesday 10AM – 5PM. Response date: 5th August 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, relaxed service. Local. Always effective and a variety of services. Reviewed on: 2nd August 2025

In branch service review

5
Very friendly informative staff. Reviewed on: 2nd August 2025

In branch service review

5
Its local. Excellent service by Natasha. Reviewed on: 2nd August 2025

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