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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

32% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Opening New Account

Closing and opening new account was dealt with efficiently, quickly and by friendly staff who were fully engaged and offered a concise overview of the new account Reviewed on: 17th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are pleased to hear that you have had a great experience with the Society. Response date: 17th July 2025

ISA matured.

Had to go in to reorganise my ISA as it had matured. I wasn’t really sure what I needed to do or my options but Claudia was incredible helpful and made the whole process easy. Reviewed on: 16th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Claudia. Response date: 17th July 2025

Very friendly and helpful & explained very thing

Very friendly and helpful & explained very thing Reviewed on: 16th July 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to leave us a review. We are so happy to hear you had a good experience in the branch. Response date: 16th July 2025

In branch service review

Friendly staff who are very helpful. Reviewed on: 16th July 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for the feedback. Response date: 19th August 2025

In branch service review

Clear descriptions of products. Friendly staff who understand their stuff. Reviewed on: 15th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 19th August 2025

Branch staff always most helpful vv

Branch staff always most helpful vv Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 15th July 2025

In branch service review

I like the face-to-face service at Chepstow. Good rates of interest. Friendly girls. I like not being pressured to use online. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. We will pass Chepstow branch your kind words. Response date: 19th August 2025

In branch service review

Great service and friendly staff. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025

In branch service review

Great being on the high street and being able to speak to someone face-to-face. Very helpful staff that always keep us up-to-date with new accounts and interest rates. Great news about the app being launched. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. thank you for your kind words about our new app, we are so pleased that you had a positive experience with us. Response date: 19th August 2025

In branch service review

Local, friendly and staff are willing to take the time to explain the complicated stuff. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 19th August 2025

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Monmouthshire Building Society: Savings reviews

32% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

Opening New Account

ISA matured.

Very friendly and helpful & explained very thing

In branch service review

In branch service review

Branch staff always most helpful vv

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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