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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

32% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

It is local to where we live. Service is friendly and attentive. Everything explained clearly. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025

In branch service review

I like the fact that it is based in Wales and interested in community issues. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 20th August 2025

In branch service review

Local branch and great personal service from the team. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 19th August 2025

In branch service review

Excellent customer service received from Sarah, would recommend anyone to come to the Penarth agency - friendly and personal. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Sarah, we'll make sure to pass on your feedback. Response date: 20th August 2025

In branch service review

Good location. Very helpful staff. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 19th August 2025

In branch service review

I visited the Newport branch, Anthony was my contact at the branch, he was professional and courteous throughout the meeting. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. We'll share your feedback with Anthony. Response date: 20th August 2025

In branch service review

All staff were friendly. They helped me open a new account and explained all the options that were available. Information provided was clear and relevant. Excellent customer service. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025

In branch service review

Staff are very friendly especially Anthony who dealt with my new account. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Antony, we'll make sure to pass on your feedback. Response date: 19th August 2025

In branch service review

Staff always very friendly. Online systems somewhat cumbersome, need refining (and savings rates tend to be slightly lower than competition). Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for your feedback on our online systems, we have recently launched an app this can be downloaded through the google play or app store. Response date: 20th August 2025

Opening this account was easy and trouble free.

Opening this account was easy and trouble free. It is always a pleasure to visit the friendly and efficient staff at the Blackwood branch. Reviewed on: 17th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our Blackwood agency. Response date: 17th July 2025

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Monmouthshire Building Society: Savings reviews

32% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Opening this account was easy and trouble free.

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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