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Monmouthshire Building Society: Savings reviews

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4.71
Based on 3,006 reviews, last reviewed 13th Sep 2026
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
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1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026
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Clare
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

In branch service review

5
Helpful, friendly staff. Really good to be offered a pleasant office space in which to discuss personal matters. Well informed about options and implications. Reviewed on: 31st July 2025
Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
All staff are friendly and knowledgeable. Always helpful in Chepstow. A lovely branch, a credit to the Society. Reviewed on: 31st July 2025
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. We will let Chepstow branch know. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Expert knowledge for all customer needs regarding savings and investment. Friendly and approachable, and always willing to help. Reviewed on: 31st July 2025
Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, helpful staff in my local high street branch. Reviewed on: 31st July 2025
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Always relevant and useful advice. Reviewed on: 30th July 2025
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Personal touch, fairly old-fashioned. Reviewed on: 29th July 2025
Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for the feedback. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Great service always received at the Caldicot branch. The team are very friendly. I love the fact I can come in face-to-face. Reviewed on: 28th July 2025
Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Love the new app. Opened a new account at Caldicot with Neil and it was so simple. Reviewed on: 28th July 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Good local branches and friendly staff. Reviewed on: 28th July 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 1st August 2025
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Monmouthshire Building Society

In branch service review

5
Saw Vicky today and she was very helpful, especially as I have so many accounts - and I opened another. The only problem is the annual statement. Reviewed on: 28th July 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. We will share you review with Vicky. Response date: 1st August 2025
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Monmouthshire Building Society

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