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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

28% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Brilliant customer service

We always use the agency in Penarth and Sarah is so helpful, knowledgeable and friendly. We have savings in other banks and building societies but none offer such excellent service. Reviewed on: 22nd July 2025

Reply from Monmouthshire Building Society Thank you so much for leaving us such a kind review. We are so pleased to hear you had a good experience with us. We'll share your comment to Sarah. Response date: 23rd July 2025

In branch service review

High street presence. Always friendly service. You're able to speak to someone face-to-face. Reviewed on: 21st July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 1st August 2025

In branch service review

New branch is easier. Good rates and service. Reviewed on: 19th July 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 1st August 2025

In branch service review

Staff are so helpful and friendly. Reviewed on: 19th July 2025

Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 1st August 2025

In branch service review

Personal, friendly and always helpful. Reviewed on: 19th July 2025

Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 1st August 2025

In branch service review

The staff are always helpful and courteous. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society, it's great to hear your positive feedback. Response date: 19th August 2025

In branch service review

Good interest rates, friendly and professional service. Difficult to do transactions as a POA without coming into a branch in person. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for your feedback about it being difficult to do transactions as a POA in branch. Your review will help us improve our services in the future. Response date: 20th August 2025

In branch service review

Friendly staff. Great products and local to me. The staff are very knowledgeable, helpful and efficient. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. We’re really pleased to hear everything went well, thank you for the feedback. Response date: 19th August 2025

In branch service review

First class service. Friendly and very helpful staff who helped me today. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you left happy. Response date: 19th August 2025

In branch service review

Great service today! Just slightly annoying that I came in to ask if I needed to move my young savers and was told no, but then got a letter telling me to. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for your review, we’re so pleased that you received great service. We’re sorry to hear that you was told that you didn’t need to move your young savers and then received a letter from us asking you to. We appreciate your feedback so we can improve services in the future. Response date: 19th August 2025

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Monmouthshire Building Society: Savings reviews

28% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

Brilliant customer service

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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