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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15170 reviews)

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4.92

Based on 15,170 reviews, last reviewed 10th Feb 2025

2087% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Pleasant app experience, great customer support and... Pleasant app experience, great customer support and a seamless banking process overall Reviewed on: 10th February 2025

Latest lowest rating:

1

Terrible I opened a current account and it was closed. Emailed customer service slow response. Called the number was on hold and the women who answered didn’t ... Read more Reviewed on: 9th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current Account reviews (15170)

Great service great app

So excited about this app. Can’t wait for it to get better Reviewed on: 16th January 2018

The future of banking

New, exciting, invigorating. Words you’d never associate with a bank until Monzo came along. They do things, and they do them well. Reviewed on: 16th January 2018

Life Saver

Every Monday I used to get a text from my bank saying I was into an emergency overdraft and that I need to rectify it of risk paying £5/day. I was spending too much over the weekends. I wasn’t in control of how much I was spending. Since moving to Monzo I can accurately see how much is going out of my account the moment it happens - I keep better track of my finances. Haven’t got they overdraft text ever since. Reviewed on: 16th January 2018

Hot Coral Goodness

What is there to not like about Monzo? Speedy customer service by real people that care, instant spending notifications, track your spending on a map, freeze your card whenever you like, separate savings into different pots, and this is just the tip of the iceberg. Bring on the future with Monzo, and say goodbye to your out dated high-street bank! Reviewed on: 16th January 2018

Truly a bank for the future...

At the minute, Monzo is lacking in features but boy does it make up for this in other areas. If you ever have to contact the customer service, they very quickly resolve your issue and it's always done with a smile (or a few gifs and emjois). The realtime notifications and pots are amazing, they have helped me budget more successfully and for once, be confident in my finances. Reviewed on: 16th January 2018

Absolutely Amazing

Coming from out of the UK, this has been the most amazing banking experience I've ever had - and I had A LOT. From not being able to open an account with most of major banks because I failed their "we-only-thought-of-the-happy-path" KYC tests to support. It's just MILES better than what any other bank is giving to their customers at this point. Not even close, in fact. Plus, amazing community and people behind it :) Very, very strongly recommend. Reviewed on: 16th January 2018

A friendly modern bank

I love the chatty customer support transparency about plans and problems and most of all the commitment to open banking and the bank as a marketplace rather than a walled garden. Reviewed on: 16th January 2018

Trying, but not quite there

Reliability isn't quite 100%. Random downtime is a bit annoying The app is also very scarce and missing standard features (such as editing a standing order, for example) and no security for the app is disappointing They seem to focus more on flashy features rather than security and basics (we have nice badges that nobody else will see, but no locking for the app) Customer Support is hit and miss depending on who you speak to, and complaints usually result in a "goodwill gesture" to pay you to shut up Reviewed on: 16th January 2018

The bank of the future

Monzo are the people I want to bank with. They're approachable, always asking for feedback & invite their users to their offices for events every month. On top of that, the app is incredibly easy to use. For the first time I'm budgeting & saving properly because it's so simple, compared to my old bank. Other banks might have more features or more currency management options but I've found that my overall experience with Monzo is far better. Reviewed on: 16th January 2018

Innovative app-based bank

Monzo has revolutionised banking for me, they give you so much information accessed easily through an app, making it so much easier to budget. Reviewed on: 14th January 2018

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