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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (17218 reviews)

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4.92

Based on 17,218 reviews, last reviewed 17th Jun 2025

60% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

The best banking app I've ever used. The best banking app I've ever used. Being able to move money into pots, the transaction updating usually before the shops till has, the option of vir... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Terrible, unreliable and disorganised customers serv... Terrible, unreliable and disorganised customers service. I do not trust them! Reviewed on: 28th May 2025

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Monzo Current Account reviews (17218)

Superb & Exciting.

Very clear with their goals, I feel encouraged to save and to be overall more organised with my finances and it's thanks to Monzo for that. There's something particularly exciting about Monzo. The brand, layout, service and the way they go about being so open about what they are trying to achieve. Reviewed on: 16th January 2020

Easiest and most trustworthy bank

I was with Royal Bank of Scotland, their app never told me if I was overdrawn when I was a student so I was stung by those charges and I felt that I couldn't trust to tell me what's what about banking, where I should put my money and monitor my savings. Monzo I trust, they are upfront about the charges and my spending so now I have a career its where I will put my money. Reviewed on: 16th January 2020

Best bank

I have nothing bad to say about Monzo. I actively recommend to everyone I know. Reviewed on: 16th January 2020

Great account and great app

Good back account with great features and mobile application. Control all you finances with it. Reviewed on: 16th January 2020

Best features and customer support, and rapid at applying constructive feedback.

I have followed this bank from infancy. When the bank was young and couldn't offer everything, they focused on critical things people wanted that even main line banks still didn't have. Fast forward to now and their features are paving the way of legacy banks trying to keep up with what people needed and can now achieve with monzo. The customer service is on point. Very friendly, extremely reactive and focus more on being helpful to the customer than forcing customers through painful and frustrating legal processes that show a bank clearly and in apologetically cares more about its own benefit than the customer. What's best is that Monzo actively want bad feedback to see what to focus on and improve. Simply put they are a bank that want to listen to their customer and want to make success and money by giving customers as much value as possible. Reviewed on: 16th January 2020

Amazingly complete and smooth user experience

It is the most transparent, easy, practical and useful bank I’ve ever used in my life, and I had accounts in 4 countries and 8 banks. The way the turned the bureaucracy of an average bank into this incredible product is incredible! Reviewed on: 16th January 2020

A fantastic way to bank

Its so easy to use even a computer/smart phone shy OAP like me can manage. Love it Reviewed on: 16th January 2020

Great bank and service

Monzo helped me a lot with saving. Great service and never had a bad experience with monzo I definitely recommend to friends and family to join. Reviewed on: 16th January 2020

Great

Fabulous customer service! Handy to keep on track of spending Reviewed on: 16th January 2020

Clear and easy banking

Clear presentation of banking info. Easy to use app. Great customer service and openness about the direction the bank is being developed Reviewed on: 16th January 2020

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