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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.54

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

INCORRECT SPEEDING

I have only had this insurance for 2 months so far and its already driving me insane. i have the smart wheels black box and i have noticed that it inaccurately measures my speeding. I always go below the speed limit as required but my score is always -10? I chose to ignore it but I made sure that i always go up to 25mph on a 30mph zone. It was challenging as other road users were not happy i was driving too slow. However, i received a text message from smart wheels warning me about my speed. I was entirely confused and quite annoyed because I always made sure i went below the speed. However, I still carried on driving as normal for a while until i received ANOTHER text message telling me i was speeding. I definitely knew that it wasn't me who was wrong, it was the telematics box. I phoned them up i told them about my problem I was having as i worried that my policy would get cancelled if this carries on. They looked at my records and told me that I was APPARENTLY doing 51MPH ON A 30MPH ROAD!!!! That is absolutely ridiculous and it makes no sense! i tried explaining to them that I would never in my life speed that high on a 30mph road as i always drive way below the limit. But they weren't believing me and kept insisting that the box was inaccurate and i was driving that speed. They were far from helpful and empathetic. It's really annoying as i have no valid evidence that I was driving the correct speed. They recommend that i film my speed using a camera/phone so in case i receive another text, i have valid proof i was driving below the limit. I have been filming for about a couple of weeks and it's proving to be an absolute pain. Whoever is in the passenger seat is responsible for the filming and its really hard to do especially when we have limited storage on our phones, or our devices run out of charge. We shouldn't have to do this if the box isn't faulty and doesn't inaccurately measure our speed! I can't even cancel my policy as they would not give me the full refund (less than half), or at least pay the refund of the next 10 months. This is really saddening as I have no idea what to do anymore. We just have to suffer for the next 10 months and go to another insurance provider once our contract expires. Reviewed on: 31st May 2018

stay away from this company

Insured my car for 12 months on the phone before policy expired, waiting for debit card payment to go through which I was told it had. Thought job was done as got policy documents through along with a gift voucher, until 14 days after it had expired when I got an email saying sorry I had left More Than, so I called to discover they had not completed my policy saying the card payment could not go through due to lack of funds, but knowing there was plenty of funds I got written verification from my bank stating that no attempt had been made to take funds by More Than. More Than the admitted their mistake and say they would have covered my car for the 14 days but we know they would not have and it had been taken off the insurance data base on the day of expiry which they later admitted. They offered £100 in compensation for a high powered car, not that old, high value, that could have been stolen or in an accident, also bearing in mind I could have lost my licence which I rely on for work. This is a dangerous company to deal with, very slippery, most definitely unreliable so wont be going back to them again ad would recommend nobody else does. Reviewed on: 14th September 2022

0 stars

Absolutely disgusting company to deal with. DO NOT recommend at all. My policy was cancelled on the letter stating 7 days but infact it was 1 day from the day i got the letter. My named driver cancelled her policy previously on her own vehicle with a different company due to door number being incorrect. This went down as ‘fraud’ according to more than’s company regulations. We explained the situation but no, policy was still cancelled. They understand yes, but do they care NO. Reviewed on: 31st August 2022

Changing my car

I spoke to a lady who was in the Cape Town office, and she made the whole process very easy. She was a lovely lady named Sam, at Cape Town, and she could not have been more helpful! I hope Sam gets to see this message, as the line ended before I could leave a review. Thank you, Sam!! Reviewed on: 27th August 2022

Policy cancelled because they delivered milage device to wrong address

More Than are cancelling my insurance policy because they've delivered my mileage device to the wrong address. They refuse to accept it wasn't delivered to me because they have a picture of someone i don't know holding a parcel. No name, no signature. They refuse to send me a new device even though i have nothing to gain from making this up and will in fact now be considerably out of pocket with a cancelled policy on my record. Reviewed on: 22nd August 2022

Great sign up, hassle free

Competitive prices Excellent customer service Reviewed on: 16th August 2022

Okay but delayed communication

I used More Than for my car insurer a couple years ago and I had some miscommunication with them when I was up for renewal and looking to move onto another insurer. I had lost the email they sent across with my no claims discount and I tried contacting them multiple times to retrieve it, ultimately it was sent across too late and my my new insurer cancelled on me. Reviewed on: 15th August 2022

Awful company DO NOT GET CAR INSURANCE

Increased my premium themselves and charged triple amount, which I never agreed! Phone them to cancel the insurance twice, Didn't even listen to a word I said, they asked me to wait till their verification team look into my account and, however Never had a single response. 3 weeks later cancelled my insurance without notification, and send me a big bill with a threatening letter. Avoid these guys at all costs. POOR CUSTOMER SERVICE, THEY TOOK ALMOST 6 MONTHS TO VERIFY DOCUMENTS, They don't do any basic requirements that a normal insurance company does instead they hide behind an app that they barely update and think is providing adequate notifications. Awful company DO NOT GET CAR INSURANCE Reviewed on: 13th August 2022

Amazing!

Amazing customer services with very competitive prices Reviewed on: 21st July 2022

Scammers

Will send you letters saying you owe money and people will be coming to remove goods. 3 months after it's been paid in full and insurance has ended. Protect Your elderly family members make sure they don't use more than. SCAMMERS Reviewed on: 29th June 2022

More than van insurance

I purchased more than van insurance and I wish I’d never heard of them. Reviewed on: 18th June 2022

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