Write a review

Go to business site

MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

View other MORE THAN products

1.53

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

Read all reviews See your review

About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

YOUNG DRIVERS WATCH OUT.. AVOID MORE THAN CAR INSURANCE AT ALL COSTS I received an email from MORE THAN stating that i was driving at 100m.ph on 26/9/17 at 9:02 am

YOUNG DRIVERS WATCH OUT.. AVOID MORE THAN CAR INSURANCE AT ALL COSTS I received an email from More Than stating that i was driving at 100mph on 26/9/17 at 9:02 am I proceeded to call them and explained to them that this was not possible for many reasons, yet I am still being told that even thought the problem could be a fault with my box.. my insurance will be cancelled and I will lose the amount of money I paid for my policy. This is ridiculous! I have since found out that this is something More Than is known for doing to young drivers like me.. an easy way to take our money and SCAM us out of our car insurance. We are easy targets, as we are young and will not put up a fight as we do not have the experience.. However I will not let this go without defending myself and proving that More Than are simply taking advantage of me and many others like me. I am 19 and just started driving. I thought More Than Smart Wheels seemed a reasonable price (although every company was a similar price) and I didn't mind the idea of a black box, as I know I drive responsibly - if I didn't I wouldn't have passed the practical test and pass plus. Now just to clarify, when i say 'reasonable price' I do not mean a few hundred pounds.. We are talking over £2000.. just for car insurance alone! At my age working as an apprentice this is a hell of a lot of money and something i have saved up for for a long time. I would not risk throwing it all away just to speed knowing full well I have a black box and WILL be caught, all within a month of purchasing my insurance - yet this is what I am being accused of. There are several instances where More Than have given me an incorrect score on the app, for example once when i was driving down the road to the shop, they minused 3 points from me for speeding when I definitely was not speeding. The main incident is them accusing me of driving at 100mph down the M60 at 9am. Now lets break this down and explain why this is not only UNTRUE, yet IMPOSSIBLE: - At 9 am I was currently at work and my car was stationary in the car park. I have managers and work colleagues that can collaborate this - Between 7am and 9am the M60 is practically gridlocked.. It is extremely difficult to even do 20mph on most days let alone anywhere near 70-100mph! - There are average speed cameras and the limit is 50mph - if i was speeding at 100mph surely a camera must have caught me. They are average speed cameras after all I was given no prior warnings and have been an excellent driver since i got my insurance. I have had this insurance for less than a month and as i mentioned earlier would not drive so recklessly and risk jeopardizing it. It used to take me hours to travel to work by bus and so this is something i appreciate very much. I spent over 1 hour on the phone already and was simply put down and accused again and again of something that is nothing more than an error on YOUR SYSTEM. If you have faulty machines why are you not solving that problem instead of blaming innocent drivers? Or is this just a scam and now MORE THAN you have been caught??? Reviewed on: 28th September 2017

Staff need to be trained to deal with cases correctly

I am with Morethan and I was crashed in to on a round about recently, I was already in the round about in the correct lane to take the second exit when someone else entered the round about at speed from the fourth exit (a 50mph road) and cut me up to go across at speed when it was my righter way on to an express way the girl working on my case wrote "you blame the driver for switching lanes into you" She didnt contact the other insurer with relevant information and is stating this is a 50/50 claim and she may have to pay in full for the other drovers car... ABSOLUTELY RIDICULOUS i am trying to escalate this as im very concerned - STAY AWAY. Reviewed on: 29th March 2022

Avoid LowMiler

I have learned to my cost that LowMiler is an internet based policy - meaning you cannot access your details and change them....ON THE INTERNET! So, no 24/7 access meaning I had to pay another company for drive-away cover!. LowMiler amendments are only by phone and you guessed, they charge £25 for that. Way too much hassle and won't refund black box either so by cancelling after a month has cost me the same as 6 months insurance. Now with FLOW and have unlimited access (LowMiler never again!). Reviewed on: 28th March 2022

Appalling/ bullies/ ignorants/ not interested

It's my first time being with more than and I wished I had read reviews about them( lesson learnt the hard way) I've been involved In An accident and have put in a claim but they don't seems to care or feel rumours about the situation. All they care about is the money and even my car is total loss, a car worth over £16,000 on the market, they've only offer me £12000. The worst part is that , all though we've not agreed on a settlement, they've also suspended my insurance for 6 weeks and have told me it will be cancelled if I don't replace my car. How am I going to replace my car when you've not paid for the value of the car? Also it's taking them so long for them to reach out to the third party at a non fault claim. I think there might be something doggy going on but I'm yet to disclose that. Call handlers don't seems to know what they are doing . I can go on and on and on .. But please please ,don't be a victim just avoid and stay away from this company. I've learnt my lessons. Reviewed on: 12th March 2022

Useless

Completely useless call centre staff who do not listen or want to listen. When I then lose my temper they say I’m being rude. Manager Joanne no idea what she’s talking about. Not listening to me about being passed on from junior who had no idea what she was doing. Absolutely useless offered no compensation total waste of time!!!! Reviewed on: 8th March 2022

Absolutely shocking

Extremely rude call centre staff by the name of Edwin if that's his real name. Called up to amend a policy that hasn't even started. Bluntly told no can't do it cancel your policy and start again. I've just paid £450 in full for the policy which I now won't get back for weeks and now have to find that money again to start a new policy. I asked for his name and the phone was put down. Don't worry you have been reported Edwin Reviewed on: 7th February 2022

Rude call centre staff.....sounds like they are reading off of a script book. I was asked to contact DVLA na dgive consent for my license to be checked by MT ,and also they wanted a bank statement, and copy of driving license.

Called MT to ask why they needed so much personal information about me and was informed that all insurance companies have different levels, forms of checking customers details. I said I wasn't happy to provide all that they requested on grounds of GDPR legislation and operative was silent. She just kept repeating same old same old..I cancelled y policy with immediate effect and sought ut a different company who asked very little from me.... The emails I had from MT appeared like a Nigerian hoax email. The email address made me suspicious and the contents and requests for personal infomation just strengthened my belief that it was a hoax email, so I deleted it. When I mentioned this to said call centre woman she made no comment....get the feeling that I'm not the only customer who has raised these points by the response I got from Ms Happy...Wouldn't recommend this lot to anyone I thought a lot of. Reviewed on: 27th January 2022

Awful Customer Service and so Rude

Everyone I have spoken to has been rude and unhelpful. They simply will not resolve my issue with no online access and tell me to try all day every day until it works! But it doesn't work which is the issue!!!!!! Reviewed on: 20th January 2022

Broken system

Purposely drove more erratically and yet my score went up then next day drove calmly and it went down. How can I possibly keep a good score when I have to drive on roads with higher crash rates due to my job. Isn’t a good system Reviewed on: 7th November 2021

Awful customer service

Despite having received written confirmation that we had cover in place More Than declined our claim saying we were not covered to drive abroad. 2months on they acknowledged they were wrong but another 6 weeks on they have done nothing to actually fix the car. Over 5hrs spent on the phone over a dozen calls. Everytime they say someone will call you back tomorrow but they literally never do. They are Awful - avoid! Reviewed on: 9th October 2021

To expencive

Been with them for a few years and very little discount to a loyal customer Reviewed on: 15th September 2021

Do you have a different MORE THAN product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Allianz 4.81 from 1345 reviews
Van insurance (discontinued)
from MCE Insurance (inactive company) 0.00 from 0 reviews
Car insurance
from Geoffrey Insurance 4.22 from 295 reviews

Want to see more from MORE THAN?

Landlord Insurance
from MORE THAN 5.00 from 2 reviews
Travel Insurance
from MORE THAN 5.00 from 2 reviews
Home Insurance
from MORE THAN 2.58 from 120 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub