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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.53

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

INCORRECT SPEEDING

I have only had this insurance for 2 months so far and its already driving me insane. i have the smart wheels black box and i have noticed that it inaccurately measures my speeding. I always go below the speed limit as required but my score is always -10? I chose to ignore it but I made sure that i always go up to 25mph on a 30mph zone. It was challenging as other road users were not happy i was driving too slow. However, i received a text message from smart wheels warning me about my speed. I was entirely confused and quite annoyed because I always made sure i went below the speed. However, I still carried on driving as normal for a while until i received ANOTHER text message telling me i was speeding. I definitely knew that it wasn't me who was wrong, it was the telematics box. I phoned them up i told them about my problem I was having as i worried that my policy would get cancelled if this carries on. They looked at my records and told me that I was APPARENTLY doing 51MPH ON A 30MPH ROAD!!!! That is absolutely ridiculous and it makes no sense! i tried explaining to them that I would never in my life speed that high on a 30mph road as i always drive way below the limit. But they weren't believing me and kept insisting that the box was inaccurate and i was driving that speed. They were far from helpful and empathetic. It's really annoying as i have no valid evidence that I was driving the correct speed. They recommend that i film my speed using a camera/phone so in case i receive another text, i have valid proof i was driving below the limit. I have been filming for about a couple of weeks and it's proving to be an absolute pain. Whoever is in the passenger seat is responsible for the filming and its really hard to do especially when we have limited storage on our phones, or our devices run out of charge. We shouldn't have to do this if the box isn't faulty and doesn't inaccurately measure our speed! I can't even cancel my policy as they would not give me the full refund (less than half), or at least pay the refund of the next 10 months. This is really saddening as I have no idea what to do anymore. We just have to suffer for the next 10 months and go to another insurance provider once our contract expires. Reviewed on: 31st May 2018

Black-listed my details

AVOID AVOID AVOID! These morons took my deposit when i cancelled the insurance my self due to running out of miles and being quotes £850 for 1000 more miles which is silly! I was 17 at the time and they really need to ask themselves what 17 year old is capable of paying almost a grand every 1000 miles? The score system was stupid couldn't even do 30 mph without getting a bad score. Not to mention the usage! As a young driver, having your license is a sense of freedom to the start of an independent life. It is normal to go out frequently or to just go for a drive. I mean come on now that's why i paid 2.8k, TO USE MY VEHICLE TO DRIVE! This company is absolutely pathetic! When i had cancelled my insurance due to the reason above i did not get a single penny of my deposit back one bit! Total conniving thieves. How do you sleep at night scamming young drivers in the UK? Young people who struggle with finances; totally ripping them off, stripping away their minimum income. When i had tried to make another quote after cancellation i strongly believe they blacklisted my details on the database that insurance companies use to run previous records of your driving. Just so i could struggle searching for insurance again? How low could you really go? Forgot to mention they gave me two strikes for doing an alleged "3" mph over the speed limit which is absolutely fine according to the law! As according to ACPO guidelines the prosecuted limit is the speed limit plus 10 per cent plus 2mph, which means normally cases are only dealt with when the speed is 35mph and above. I was doing 33 guys! AVOID AVOID AVOID! Reviewed on: 24th May 2020

Georgel

Thanks you very much mi need money Reviewed on: 7th May 2020

Cancelled insurance during coronavirus

They cancelled my insurance during coronavirus outbreak without any reason and I had three months till my insurance policy was to finish they just want the money, not worth getting insured with them, they cancel you when they feel like it Reviewed on: 18th April 2020

They will cancel your insurance before even making a call

I made the admin error of emailing them the wrong doc to verify my no-claims bonus. Their token attempt at sorting out the problem was neither to send one single email or make one single phone call. They posted a letter that I missed and my goose was well and truly cooked. They cancelled my insurance and refunded me the remaining months and refused to allow me to send the missing doc and have me back with them. Now every insurance company wants to overcharge me because I have been refused by one of their mates- regardless of the reason. Their policy was cheap- and so was their service- which has ended up being very expensive for the rest of my car-insuring days. Avoid! Reviewed on: 23rd March 2020

Worst Comapny in the World!

Morethan are a scam company that tried to over double my renewal price to £3000. They take advantage of young drivers and their customer service is useless. Its like speaking to a brick wall. They also scammed me of my no claims bonus and paid out someone on a claim where i was not at fault. Save your self the hassle and avoid this company for insurance. Reviewed on: 10th March 2020

Can never log in

I can never sign in to my account I have changed my password loads of times, then try to log in a few days later , and it want let me. I want to buy a new car, to change my details on my account is free, but ring up and the charge u £25 pounds. I think they do this on purpose. Has anyone else had this problem Reviewed on: 18th February 2020

black box

a con from start to finish,do not use this company,stay away from the black box,once you have taken out the insurance,you have no option than to carry on,money making con Reviewed on: 11th February 2020

Useless

Had been waiting for my no claims for a week ,when I called again I explained I needed it as my new insurance would cancel me .I was told it would take 2 days to come through email , but no a week later ! And when I called and said it’s a joke other company’s do it there and then and asked to be put through to the department that do it I was told no ,if they ask again it’s going to take longer !!!!!!! When they finally sent it they sent it to the wrong email Address Reviewed on: 30th January 2020

The pros and cons

As a new young driver I took up the cheapest insurance which was more than smart wheels. To be honest, I can’t fault them for anything such as cancellations like others. My only fault with the ‘useage’ with the useage I just assumed it was just a curfew but later discovered you can only stop and start your car 6 times in 24 hours, you are also not allowed to drive long journeys, I got stuck in traffic one day after work coming home from my 25 minute journey took an hour and one minute to be exact and my useage score took the hit Curfew is 11pm to 5am which is better than most boxes. Speed tbh they let me go like 10mph over before marking me down Smoothness, couldn’t fault that and I’m not the best drivers, I question how I passed daily hah My only reason for cancelling was the useage as I like going on long journeys in the summer, and the 6 times stop and starting my car wasn’t convenient for me but if it is for you, I would recommend the box if you don’t mind the useable requirements Reviewed on: 29th January 2020

Awesome customer service and operations!

My insurance got cancelled due to me overlooking my policy details. My insurance got cancelled but I had great support and answers to my questions afterwards. Got an email a week later detailing my charges/fees which weren't much at all. Really good company. Reviewed on: 28th January 2020

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