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MORE THAN: Car Insurance reviews

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1.56
Based on 234 reviews, last reviewed 9th Jan 2024
No new 5 star reviews
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79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023
Brian Clarke's avatar
Brian Clarke

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024
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Rockderk
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About this product

At Smart Money People we collect genuine customer reviews so that you can shop with confidence. Check out our MORE THAN car insurance reviews, to help you make an informed decision when choosing your new provider.

MORE THAN was launched in 2001, and now offers a broad product range, with policies covering home, life, pet and of course car insurance. MORE THAN has a few specialist car insurance policies, such as LOW MILER for those who drive less frequently, and a telematics policy to help you save some money.

Are you looking for a specialist policy? Read our MORE THAN car insurance reviews to see how genuine customers rate their specialist policies. Perhaps you don’t need specialist cover, but do want some additional add-ons, such as breakdown or courtesy car cover? Whatever your needs, learn more about MORE THAN’s customer satisfaction by reading the reviews on Smart Money People.

Have you had a car insurance policy with MORE THAN? Share an honest review to help other drivers decide if MORE THAN is right for them. Did you have to make a claim, and if so, how well was it dealt with? Were you satisfied with the level of cover you received for the cost of the policy? Whether good or bad, leave a MORE THAN car insurance review on Smart Money People today. Together, we can help people like you make better decisions.

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MORE THAN Car Insurance reviews (234)

Cancelled my car insurance policy with no notice at all!

1
Cancelled my car insurance policy with no notice at all! Said documents had been uploaded online which I explained there system doesn’t let me view online documents and comes up with an error message each time saying server exception! Reviewed on: 8th January 2020
Jbateman's avatar
Jbateman

I hate this company

1
More than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my car in a different postcode to the one stated, when in reality it was ten metres from my stated address. Talking to them on the phone is a painful and fruitless task, and I've spent a small fortune on topping up my miles after getting a job in a different county. If you have any choice, steer well clear of this horrible, exploitative company. Reviewed on: 14th December 2019
Unhappy Customer's avatar
Unhappy Customer

rip off add on charges ie want £25.00 just to take you money

1
went to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for Jeremy Corbyn Reviewed on: 22nd November 2019
paul betteridge's avatar
paul betteridge

Change of insurance

1
Totally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day occurrence in insurance?? Very unprofessional, will never use company again. Overseas call centre. Hopeless, avoid if possible Reviewed on: 8th November 2019
Jane's avatar
Jane

DO NOT USE MORETHAN

1
MORE-THAN BLACK BOX INSURANCE- BEWARE !!! DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!! WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!! MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN... DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!! Reviewed on: 8th November 2019
Paul Brook's avatar
Paul Brook

SO NOT BUY MORETHAN INSURANCE

1
MORE-THAN BLACK BOX INSURANCE- BEWARE !!! DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!! WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!! MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN... DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!! Reviewed on: 8th November 2019
Paul Brook's avatar
Paul Brook

Scam

1
My 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a young person. My son is distraut because of this company. Reviewed on: 6th November 2019
Mrs j's avatar
Mrs j

DO NOT CHOOSE MORE THAN!

1
If you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 added onto my policy for 4000 extra miles due to new job further away). I eventually cancelled with them 9 months into my policy because I found a more cost effective company WITHOUT black box, to then get a letter from More Than saying I owe almost £400! I rang up and they confirmed all my payments had been made, but I had outstanding payment on the extra mileage I took out, which was NOT mentioned to me when taking out extra miles or cancelling my policy. Spent 20 minutes arguing and got nowhere with my CASE. I enquired about filing a complaint form and they said for it to be acknowledged it would have to go further and include court, and as a young driver that's normally something no teenager can afford or want to face!! AVOID AND SPEND THAT LITTLE BIT EXTRA ON A COMPANY WHO WON'T SCREW YOU OVER!! Reviewed on: 31st October 2019
youngdriver's avatar
youngdriver

DO NOT USE!!

1
DO NOT USE!! Shocking company and very dodgy. When you get near to renewal the black box starts issuing speeding notices and they use these to then increase your premiums. They refuse to investigate or give full details of the mystery offence. Might be ok as a one off but it’s not really worth the cost of having the black box fitted and removed. Reviewed on: 25th October 2019
Mark Simms's avatar
Mark Simms

DO NOT USE MORE THAN SMART WHEELS

1
DO NOT USE MORE THAN SMART WHEELS Especially if you’re one of the MANY young people that parents live separately and you spend half you time at each address. Apparently i’m not allowed to stay at my dads overnight anymore or they will cancel my insurance because the car isn’t at my home (mums) address every evening!! How is this fair? I live half and half as most of us do but I register everything to my mums address, Its disgusting and i feel discriminated against. They send you threatening emails and letters through the post.. i’m sorry but how is the fact my parents are not together anymore my fault?? Also, they wont let you change your direct debit date (if you have to pay monthly) to make it more convenient for you & they won’t tell you the cancellation costs of your policy, so you can explore different options instead of staying with them & having to deal with their extremely rude customer services, unless you actually cancel. They are the worst insurance company I’ve ever come across, no empathy, no understanding, no “treat each customer as an individual” just “Follow our rules exactly or we’ll threaten to cancel your policy which will ruin your chance of getting car insurance again” attitude. Trust me, even if it is the cheapest quote.. PLEASE pay the extra, it is not worth the stress or anxiety it causes. I wouldn't even give them a star if i could. More Than Smart Wheels, you are the WORST car insurance company about & i will be posting this on every review site to hope that other young drivers are not trapped for a year feeling that they do not have the freedom having a car should bring them. Reviewed on: 18th October 2019
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Dollyxo

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