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Nationwide: FlexPlus reviews

View other Nationwide products
4.47
Based on 363 reviews, last reviewed 16th Jul 2026
86% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
67%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
20%

Latest highest rating:

5

Always clear, helpful and available. Always clear, helpful and available. Travel insurance is with Flexplus account. I have used them for 7 or so years and have no reason to change. Very ... Read more Reviewed on: 16th July 2026
Margaret's avatar
Margaret

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026
Je's avatar
Je
Read all reviews See your review

About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (363)

Review of the Nationwide, FlexPlus:

Bad service

1
Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023
Winston Rampley's avatar
Winston Rampley

Good

5
Friendly too, probably the best bank I've been with Reviewed on: 17th January 2020
Meh's avatar
Meh

FlexPlus gives added value

5
Flex Plus perks (mobile phone insurance, breakdown cover) are well worth the £13/month. Used both more than once. Great customer experience. That's not to mention the better interest rate. Reviewed on: 15th January 2020
Chris's avatar
Chris

Best packaged account

5
Best packaged account, great customer service. Reviewed on: 14th January 2020
mgaidia's avatar
mgaidia

Great account

5
I love this account and the benefits that come with Flexplus Reviewed on: 6th January 2020
DW-Saves's avatar
DW-Saves

Definite decline in quality recently

1
Having been with Nationwide for almost 9 years and having everything from a mortgage, insurance and paid current account with them i'm dismayed to say that in the last 18 months the quality of their products has declined massively. The benefits of their paid account is no longer really worth it and their overdraft fees are complex and poorly explained. The biggest issue is with the quality of their customer service. As an example i recently sent a message through their online messaging system to advise my credit card had stopped working and asked why, they advised that over a month ago they had detected possible fraudulent activity on it, cancelled it and sent a new one at the time. I don't use my card often which is why i had only just discovered it wasn't working. Putting aside my grumble that they hand't bothered to inform me at the time they had done this, I reminded them that it was now over a month later and they should have worked out from my message that i was oblivious to any new card being sent and had obviously not received it. The response from them was the text equivalent of someone shrugging their shoulders! I had to respond and ask them to send a new one...again. This hasn't been an isolated incident I have has a few other experiences where the agent on the other end just seems to be working from a script and piecing the response together from templates which make no sense and don't take into account the context of the issue or level of understanding the customer displays. This is the quality of customer service you can expect from Nationwide Reviewed on: 3rd January 2020
djsat2's avatar
djsat2

TERRIBLE INSURANCE PROVIDER

1
over 6 replacement phones sent and still not been sent an acceptable replacement. Also raised the price and reduced the benefits Reviewed on: 8th December 2019
Vicki Morris's avatar
Vicki Morris

Fantastic building society

5
Always amazing service in branch Reviewed on: 8th December 2019
Samuel Dawson's avatar
Samuel Dawson

Brilliant Bank Account

5
Such value for money - all the insurances you get with this £13 a month account are excellent value. Reviewed on: 25th November 2019
Beverley Neighbour's avatar
Beverley Neighbour

Good

5
Good account with usable extras and good apps Reviewed on: 20th November 2019
Darryl John Hilton's avatar
Darryl John Hilton

Good

5
Good account, great benefits. Worth the money even with the recent changes Reviewed on: 19th November 2019
Lewis Potter's avatar
Lewis Potter

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