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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

FANTASTIC VALUE

I have had my Nationwide Flexplus Account (paying originally £10/month) now £13/month for 3 years now. In the 2 experiences I've had to claim on their "Travel" insurance and their "Mobile phone" insurance, I have nothing but praise for them. It was unfortunate that I was unable to travel to Las Vegas 2 years ago (advised by the hospital) and Nationwide customer service operator was very helpful, understanding and apart from paying the usual excess, I was re-reimbursed for the whole amount. Recently (3 months ago) my daughter had her Iphone knocked out of her hand and the screen shattered - she was really upset and once again Nationwide customer service was very helpful and understanding and apart from a little paperwork to fill in and "excess" to pay, she was given a replacement with 2 weeks. I think the £13/month is definitely worth paying with all the other advantages of the package account - better interest rate on savings account, my husband is still covered with travel insurance but I pay extra now that I have a "condition", cash withdrawals abroad . I would definitely recommend Nationwide Flexplus Account. Reviewed on: 17th April 2018

Flex Plus account

This is the best product in banking I have ever come across. For £13 per month we get travel insurance, breakdown cover, mobile phone insurance and interest on our balance. It is amazing. Reviewed on: 10th April 2018

Amazing benefits good cost

Mobile phone cover, travel insurance, interest on balances put 2500, fee free overdraft and access to flexclusive savings (better interest rates). The customer services is amazing the benefits of the account for just £13 a month are great I had to upgrade travel insurance due to pre existing condition but was only £30 for the year so really good value for money and free cash withdrawals abroad! Reviewed on: 6th April 2018

Excellent value - and so far it delivers

It's hard to argue with the value of the FlexPlus account - £13 a month for worldwide travel cover AND mobile phone insurance AND breakdown/recovery makes it a no-brainer for me as I'd be buying all those anyway. I was a bit concerned whether the breakdown cover would match up to my previous provider but I had to use it over the Easter weekend and it was excellent service. Quick, efficient, friendly. Brilliant. Reviewed on: 3rd April 2018

Flex Plus does it all

Nationwide is has branches everywhere, has long opening hours and friendly, helpful staff. The Flexplus account is brilliant because it is easy to use and you can opt for travel insurance and car rescue services too. Reviewed on: 9th February 2018

Great value, Fantastic rewards

I have been with Nationwide for as long as I can remember. Recently signed up for the Flex Plus account. You have to pay a monthly fee, but in return you get great value insurance included! Reviewed on: 5th February 2018

Highly recommend Nationwide

Nationwide puts their customers first. Their FlexPlus account provides excellent value for money. It includes phone insurance, travel insurance (including winter sports), breakdown cover and more. The best thing is the longer you stay with them, the more they reward your loyalty. Reviewed on: 4th February 2018

Always lovely service and great product

Lots of benefits with the account. Everyone we deal with at Nationwide is always helpful and friendly. Reviewed on: 18th January 2018

Great benefits reasonable price

The travel insurance and free withdrawals abroad alone make this account worth it but free mobile phone cover and interest is a bonus! Reviewed on: 11th January 2018

Great Value-For-Money Product

I've always been sceptical having to pay to have a bank or building society account, however when I did the maths on Nationwide's FlexPlus account it was a no-brainer. On top of a flexible account that gives you interest, along with great customer service, the benefits also include Worldwide Family Travel Insurance, Worldwide Mobile Phone Insurance and UK & European Breakdown Recovery Assistance. As both my husband and I both had breakdown insurance the savings we made on this alone covered the cost of the product for the year! And worldwide travel insurance.... well... that was the icing on the cake a highly recommended product.. that comes with great customer service!! Reviewed on: 10th January 2018

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