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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.99 (335 reviews)

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3.96

Based on 335 reviews, last reviewed 14th Feb 2026

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

66%

10%

21%

Latest highest rating:

5

Lots of high street branches available & never had a... Lots of high street branches available & never had a problem in 30+ years as a customer. Reviewed on: 14th February 2026

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (335)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Family Recommend

Have all my children recommended and using nationwide. Father always know best :-) Reviewed on: 17th December 2018

Worth the switch

I’ve been a Nationwide Flex customer for 30 years and a flex plus for 2 + years. I’ve had cause to use their mobile phone insurance twice ad well as roadside recovery twice and both times they’ve answered the phone quickly, been professional and responsive. I’m a call a centre manager (no affiliation) and take my hat off to them :-) Reviewed on: 11th December 2018

Money in the bank

Upgraded our accounts to flex plus and flexdirect. Easy transition with advice and invaluable assistance by staff at York branch. Reviewed on: 24th November 2018

Just the best

A fantastic way to bank. Best offers, great website, great staff! Reviewed on: 22nd November 2018

Sign up to get no customer service or help!

Suggested I have appt with financial manager to switch account & possibly a loan. Disgusted Apr 18.9% not 3-5% as advertised a existing customer and t top it off they couldn't switch our account! Waste of time believe us we're moving to a PROPER bank! Reviewed on: 22nd November 2018

Great

Great service and helpful and prompt support when calling or messaging them Reviewed on: 21st November 2018

VALUE

Value for money with all the benefits you get with FlexPlus account and only for £13 a month! Reviewed on: 21st November 2018

Flexible, secure and forever growing

Easy to use, safe from fraudsters and look after your little and big money, providing with the knowledge your things are safe at home and abroad. Very friendly and helpful even if you did accidently take the wrong banks books in! Reviewed on: 17th November 2018

A touch expensive but...

...you get a lot. Don't have to worry about travel insurance or breakdown cover, and you get both (amongst other things) for cheaper than you'd get one. Great value. Reviewed on: 12th November 2018

Superb value packaged current account.

I really can't praise the Nationwide Building Society highly enough & in particular their Flexplus current account which provides unlimited Worldwide travel insurance,UK & European breakdown cover and mobile phone insurance and all for £13 per month which covers both myself & my partner.....this current account has saved us at the very least £600 per year.....it's astonishingly good value and I'm more than happy to recommend this account and also the Nationwide Building Society for providing an outstanding selection of banking and savings products while remaining true to their mutual values. Reviewed on: 10th November 2018

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