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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Helpful did not know how to start won’t query Reviewed on: 8th March 2022

Better than using the branch

When ever I try changing things at my branch I’m always told do it online. Reviewed on: 8th March 2022

Cora did well

Quickly answered my query. So that cora is dependable and saves time Reviewed on: 8th March 2022

Very easy

Straightforward helpful advise and very quick to message back with answers to my queries Reviewed on: 8th March 2022

Quick service

Informative and helps save time then calling Reviewed on: 8th March 2022

Great service

Totally great service so hepful and efficient Reviewed on: 8th March 2022

Small Business banking made easy

Nice interactive system, Very simple & easy to use. Reviewed on: 8th March 2022

I enjoyed her service online!

She’s been very helpful and patient with me. It was quick and easy. Reviewed on: 8th March 2022

Quick answers received to your questions on online banking.

Just asked a question on my online banking account. Question was answered straight away saving me a trip into town on the bus. Reviewed on: 8th March 2022

Very quick and helpful

Very quick and helpful; change of address needed and actioned and confirmed in 5 minutes. Detailed responses given Reviewed on: 8th March 2022

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