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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick service

5
Informative and helps save time then calling Reviewed on: 8th March 2022
Samantha Edwards's avatar
Samantha Edwards

Great service

5
Totally great service so hepful and efficient Reviewed on: 8th March 2022
tim nichols's avatar
tim nichols

Small Business banking made easy

4
Nice interactive system, Very simple & easy to use. Reviewed on: 8th March 2022
Russell Stewart's avatar
Russell Stewart

I enjoyed her service online!

5
She’s been very helpful and patient with me. It was quick and easy. Reviewed on: 8th March 2022
Tosin Banks's avatar
Tosin Banks

Quick answers received to your questions on online banking.

5
Just asked a question on my online banking account. Question was answered straight away saving me a trip into town on the bus. Reviewed on: 8th March 2022
Shirley's avatar
Shirley

Very quick and helpful

5
Very quick and helpful; change of address needed and actioned and confirmed in 5 minutes. Detailed responses given Reviewed on: 8th March 2022
Angus's avatar
Angus

Change in adress

5
Quick, responsive extremely helpful and great Reviewed on: 8th March 2022
Paris's avatar
Paris

Easy to use

5
Simple and easy to use Accurate information Reviewed on: 8th March 2022
Kathleen whatnell's avatar
Kathleen whatnell

Very easy to use

5
Quick and easy to use, no time wasted with long laborious questions Reviewed on: 8th March 2022
pennie.foster@outlook.com's avatar
[email protected]

Fast efficient service

5
Quite shocked how fast and efficient this service is definitely use again for any queries, much easier than waiting for call center Reviewed on: 8th March 2022
Dave Baldwin's avatar
Dave Baldwin

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