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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora review

5
Very nice app - really fast and effective Reviewed on: 8th March 2022
Dimitrios Anagnostakis's avatar
Dimitrios Anagnostakis

Efficient response

4
Although my query was simple, the response was very efficient, and it was resolved within seconds with straightforward instructions. I liked that the chat message reappeared (popped up) on any forwarding pages as well. Reviewed on: 8th March 2022
Avani's avatar
Avani

Fast and efficient

5
Using Cora was fast and easy, the process was smooth and efficient Reviewed on: 8th March 2022
Will's avatar
Will

Very simple and easy to use.

5
Had a payment issue, Cora directed me to the right place after answering a few simple questions. Reviewed on: 8th March 2022
Si Borg's avatar
Si Borg

Very fast and efficient

5
Solves query straight away and knew exactly what I needed Reviewed on: 8th March 2022
kelle_jay@hotmail.com's avatar
[email protected]

Fast and informative service

5
Contacted Nat West today with a query and Cora pointed me in the right direction in less than a minute. Excellent service. Reviewed on: 8th March 2022
Carol Weston's avatar
Carol Weston

Love it!

5
Always easy and fast...tells you exactly what you need and is really indepth. Hats off to Natwest creating this awesome resource.. definitely has saved me countless phone calls Keep up this awesome work, love it! Reviewed on: 8th March 2022
James Cozens's avatar
James Cozens

Update of personal details

5
Cora made the process of changing address quick and efficient Reviewed on: 8th March 2022
Jill Jackson's avatar
Jill Jackson

Reactivate ISA

5
It was easy and straight forward. Reviewed on: 8th March 2022
EJ's avatar
EJ

Satisfied customer for almost 50 years.

4
Helpful pleasant staff in all branches I have used throughout the UK Reviewed on: 8th March 2022
Jean Fisher McIntosh O'Brien's avatar
Jean Fisher McIntosh O'Brien

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