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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent customer service

5
Very fast and efficient helpful excellent customer service Reviewed on: 8th March 2022
hasinakhatun@hotmail.co.uk's avatar
[email protected]

Very easy change of address

5
Only took a couple of minutes. Very pleased with this. Easy to do, no complications. Reviewed on: 8th March 2022
Ellis Robinson's avatar
Ellis Robinson

Cora review

5
Very nice app - really fast and effective Reviewed on: 8th March 2022
Dimitrios Anagnostakis's avatar
Dimitrios Anagnostakis

Efficient response

4
Although my query was simple, the response was very efficient, and it was resolved within seconds with straightforward instructions. I liked that the chat message reappeared (popped up) on any forwarding pages as well. Reviewed on: 8th March 2022
Avani's avatar
Avani

Fast and efficient

5
Using Cora was fast and easy, the process was smooth and efficient Reviewed on: 8th March 2022
Will's avatar
Will

Very simple and easy to use.

5
Had a payment issue, Cora directed me to the right place after answering a few simple questions. Reviewed on: 8th March 2022
Si Borg's avatar
Si Borg

Very fast and efficient

5
Solves query straight away and knew exactly what I needed Reviewed on: 8th March 2022
kelle_jay@hotmail.com's avatar
[email protected]

Fast and informative service

5
Contacted Nat West today with a query and Cora pointed me in the right direction in less than a minute. Excellent service. Reviewed on: 8th March 2022
Carol Weston's avatar
Carol Weston

Love it!

5
Always easy and fast...tells you exactly what you need and is really indepth. Hats off to Natwest creating this awesome resource.. definitely has saved me countless phone calls Keep up this awesome work, love it! Reviewed on: 8th March 2022
James Cozens's avatar
James Cozens

Update of personal details

5
Cora made the process of changing address quick and efficient Reviewed on: 8th March 2022
Jill Jackson's avatar
Jill Jackson

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