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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Reactivate ISA

5
It was easy and straight forward. Reviewed on: 8th March 2022
EJ's avatar
EJ

Satisfied customer for almost 50 years.

4
Helpful pleasant staff in all branches I have used throughout the UK Reviewed on: 8th March 2022
Jean Fisher McIntosh O'Brien's avatar
Jean Fisher McIntosh O'Brien

Brilliant

4
It is easier to communicate with the bank than waiting for hours trying to speak to anyone. I applaud this system. Reviewed on: 8th March 2022
Yasz Flanagan's avatar
Yasz Flanagan

Banking Assistant

5
Very quick and helpful with a good understanding of practices in banking. Reviewed on: 8th March 2022
sury johal's avatar
sury johal

Fantastic service

5
I wanted to set my mortgage account and got stuck in a loophole saying that the system does not have my mobile number to send OTP. Reviewed on: 7th March 2022
Ramesh's avatar
Ramesh

Quick and helpful answers.

5
I got my issue sorted very quickly! Reviewed on: 7th March 2022
Sole's avatar
Sole

Clear and consise response

5
It’s reassuring that there was a quick response. Reviewed on: 7th March 2022
Tina McTighe's avatar
Tina McTighe

Simple and easy to use

5
Wanted to find out about new features on app. Clicked on ‘message us’, connected to Cora and found out all I needed Reviewed on: 7th March 2022
angecoles75@googlemail.com's avatar
[email protected]

Very efficient and answered my query

5
I used today and Cora was excellent at keeping me informed and directed me to the correct place to answer my query. Reviewed on: 7th March 2022
Lorraine davidson's avatar
Lorraine davidson

Great service

5
Always available and prompt with good info Reviewed on: 7th March 2022
Ruth's avatar
Ruth

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