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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very fast and efficient

Solves query straight away and knew exactly what I needed Reviewed on: 8th March 2022

Fast and informative service

Contacted Nat West today with a query and Cora pointed me in the right direction in less than a minute. Excellent service. Reviewed on: 8th March 2022

Love it!

Always easy and fast...tells you exactly what you need and is really indepth. Hats off to Natwest creating this awesome resource.. definitely has saved me countless phone calls Keep up this awesome work, love it! Reviewed on: 8th March 2022

Update of personal details

Cora made the process of changing address quick and efficient Reviewed on: 8th March 2022

Reactivate ISA

It was easy and straight forward. Reviewed on: 8th March 2022

Satisfied customer for almost 50 years.

Helpful pleasant staff in all branches I have used throughout the UK Reviewed on: 8th March 2022

Brilliant

It is easier to communicate with the bank than waiting for hours trying to speak to anyone. I applaud this system. Reviewed on: 8th March 2022

Banking Assistant

Very quick and helpful with a good understanding of practices in banking. Reviewed on: 8th March 2022

Fantastic service

I wanted to set my mortgage account and got stuck in a loophole saying that the system does not have my mobile number to send OTP. Reviewed on: 7th March 2022

Quick and helpful answers.

I got my issue sorted very quickly! Reviewed on: 7th March 2022

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