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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Clear and consise response

It’s reassuring that there was a quick response. Reviewed on: 7th March 2022

Simple and easy to use

Wanted to find out about new features on app. Clicked on ‘message us’, connected to Cora and found out all I needed Reviewed on: 7th March 2022

Very efficient and answered my query

I used today and Cora was excellent at keeping me informed and directed me to the correct place to answer my query. Reviewed on: 7th March 2022

Great service

Always available and prompt with good info Reviewed on: 7th March 2022

Time Saving Experinece

Easy to interact with and also very quick and efficient. Reviewed on: 7th March 2022

I was very pleased

I am very pleased after using Cora, Cora answered my questions speedily and precisely Reviewed on: 7th March 2022

address change

very quick and easy to do what i wanted to do very clear understandable questions Reviewed on: 7th March 2022

Prompt

Very informative, speedy and able to advise you on next action Reviewed on: 7th March 2022

address change seccussful

happy with service. would recommend Reviewed on: 7th March 2022

Credit Card Query

I needed information on how to download the app for my credit card. It was quite easy to get the information I required. Reviewed on: 7th March 2022

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