NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Just a query - answered quickly Thank you Reviewed on: 7th March 2022

Very pleasant

I found Cora very helpful and easy to use when I had an issue with my card.. Reviewed on: 7th March 2022

Always helpful

I always manage my probls through coral, she is helpful Reviewed on: 7th March 2022

Cora is awesome

Quick and intuitive service which makes it easy to do banking Reviewed on: 7th March 2022

Helpful

Quick and easy good overall when not able to contact by phone Reviewed on: 7th March 2022

great service

would recommend NatWest Group aytime Reviewed on: 7th March 2022

Quick and simple service

Makes quick tasks like changes of address really quick and straight-foward rather than having to phone a branch / wait on hold. Very impressed. Reviewed on: 7th March 2022