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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is awesome!

Excellent way to make simple changes. Done in minutes. Love it! Reviewed on: 7th March 2022

Amazing

My question was answered so quickly and Cora was helpful and polite Reviewed on: 7th March 2022

Nat West Cora tech

Great software to use instead of being hold forever. Reviewed on: 7th March 2022

Great assistance

I asked a question about a pending payment and was given all sorts of very useful information and links to places that could help me. Thank you Cora Reviewed on: 7th March 2022

Very helpful

Very helpful and quick with replies Reviewed on: 7th March 2022

Quick response

Very helpful and quick assisstance Reviewed on: 7th March 2022

Used today

Gave me exactly what I wanted, probably easier to deal with than a person to be fair Reviewed on: 7th March 2022

She is very good

The quickest and comprehensive automated systems I’ve ever used. Reviewed on: 7th March 2022

More than satisfied

Very quick, very efficient, answers ALL questions. Reviewed on: 7th March 2022

community or business account for a Charity

Cora is hopeless when dealing with very specialised advice, it goes in a loop even when answering differently - at no time did it say i'll get someone to speak to you........ Reviewed on: 7th March 2022

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