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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Change of address

A Quick, easy and secure way to change your address online Reviewed on: 7th March 2022

i would prefer a human voice!

Easy to use Cora at NatWest, but I really would like to speak to a person who can confirm my wishes!! I assume that Cora will do what I want. Reviewed on: 7th March 2022

cora feedback

always helpful and very efficient Reviewed on: 7th March 2022

Change of details

Very easy and straightforward to make the necessary account changes. Reviewed on: 7th March 2022

Natwest online

Very helpful and easy to use. The online service is so convenient and whenever there is a question then Cora is quick to get to a resolution Reviewed on: 7th March 2022

Good bank

Always supportive and efficient. Assistance was provided when required Reviewed on: 7th March 2022

Very easy

Needed new card quick !! And got through to someone very quickly,thanks Reviewed on: 7th March 2022

SIMPLE

Change of address attended to smoothly and quickly. Reviewed on: 7th March 2022

Always happy to help very quick to respond/resolve any problems

It’s so easy to get any problem sorted out straight away with Cora there’s no messing about it’s very quick and so easy to use and understand Reviewed on: 7th March 2022

easy to use.

no stress or hassle. I feel confidence in this service. Reviewed on: 7th March 2022

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