NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent

Dealt with promptly and accurately Reviewed on: 7th March 2022

Very helpful

Cora is always helpful in general enquires and reassuring too Reviewed on: 7th March 2022

Change address

Very helpful with the information i needed Reviewed on: 7th March 2022

Easy service

Simple and quick and easy to use. Brilliant. Reviewed on: 7th March 2022

great

very easy to use and fast, in the future you can use Digital Assistant for other changes Reviewed on: 7th March 2022

Immediate response

Did exactly what was required so totally satisfied! Reviewed on: 7th March 2022

Cora

I find Cora easy to use and understand. Reviewed on: 7th March 2022

Great experience

Extremely easy to use and quick Reviewed on: 6th March 2022

excellent service

i am satisfied with the help, how easy and efficient it is Reviewed on: 6th March 2022

Change of address - very simple

Having had to visit in branch to change the address for another high street bank, this was infinitely simpler, which was extremely helpful as moving home is busy enough. This really shouldn't be, and wasn't Reviewed on: 6th March 2022