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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Great experience - just so easy!

5
Great experience - quick and easy. Choice of options that provided me with a solution. Couldn’t be more pleased as past experiences with this type of digital assistant have been frustrating. Cora has proved that if you get it right, you have happy customers! Reviewed on: 6th March 2022
amanda_keer@yahoo.co.uk's avatar
[email protected]

Great response

5
Very easy and quick to get the answers needed Reviewed on: 6th March 2022
Adam Westlake's avatar
Adam Westlake

Efficient

5
What a fast service! Extremely impressed! Reviewed on: 6th March 2022
geeta shah's avatar
geeta shah

Quick and easy

5
Quick and straightforward service. Very useful. Thank you Reviewed on: 6th March 2022
pawel pluta's avatar
pawel pluta

Thank you

5
Was of much help in a short time Reviewed on: 6th March 2022
Grace's avatar
Grace

A good general first step for information and help.

4
Not all eventualities can be covered by a pre-programmed computer but this is a good first port of call for the more common questions or concerns that a customer might have. The information is helpful and you still have the option of being passed on to a "live" service if Cora cannot assist. Reviewed on: 6th March 2022
William Roberts's avatar
William Roberts

great service

5
Very fast, easy and efficient. Unlike most of the telephone staff. No wonder tech is replacing humans. Reviewed on: 6th March 2022
Craig Donald's avatar
Craig Donald

great

5
very good and helpful, quick and easy Reviewed on: 6th March 2022
Apryl Hamilton's avatar
Apryl Hamilton

Efficient, effective and easy digital service

5
Wanted to find some information about my travel insurance policy. Cora directed to me to the right place on my internet account within a few questions. Not only this but ws able to access this information when I needed it (Sunday Afternoon) Reviewed on: 6th March 2022
Ruth Kirby's avatar
Ruth Kirby

great service

5
No Hassle easy to use. would have no problems usind Cora Again! Reviewed on: 6th March 2022
Paul Wright's avatar
Paul Wright
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