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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great and prompt service

Super quick to work with Cora, no need to queue on telephone lines or go into the bank. Reviewed on: 6th March 2022

Transfer

Quick and easy to transfer Money Reviewed on: 6th March 2022

Spot on

Easy and helpful .. answered all questions Reviewed on: 6th March 2022

The best Bank

They are always so helpful, they make you think they care, always a great service , there online help Cora is pretty smart as well , they get my vote any day . Reviewed on: 6th March 2022

Help

Great help with my issues i was having today Reviewed on: 6th March 2022

Very easy to use

It was so quick a very simple to use Reviewed on: 6th March 2022

Address

I wanted to change address and Cora did it in second don't have to wait for an agent or anything quick, easy and simple secure I should say Reviewed on: 6th March 2022

Great service

Very swift responses, easy options given so I was clear what I needed to submit/respond with to have my request dealt with. Reviewed on: 6th March 2022

Quick, comprehensive and easy to use

Very simple and quick to use. No 'silly' repetitive questions Reviewed on: 6th March 2022

Excellent service

Cora was so efficient and effective. My query was dealt with so promptly. Reviewed on: 6th March 2022

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