NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant

Cora is able to help me figure out my problems and solve them for me Reviewed on: 5th March 2022

Helpful

Cora was quick and helpful. My query was resolved successfully in a matter of minuets. Reviewed on: 5th March 2022

Excellent service

Quick and efficient service.wiold recommend. Reviewed on: 5th March 2022

Good service

Always quick to understand question Reviewed on: 5th March 2022

The best online advisor

Cora was always a quick way to answer to all my questions! Reviewed on: 5th March 2022

Using Cora

Very helpful and fast with the response. Reviewed on: 5th March 2022

Feels like a real person

Communication with cora is very quick and convenient and at anytime if cora cannot assist you get connected to a real human assistant who may not be as quick but are still very helpful. Reviewed on: 5th March 2022