NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Super fast help!

Cora helped me find what I needed to amend on my account when travelling abroad. Reviewed on: 5th March 2022

Nat West Online

Nat West online is very helpful and efficient. Reviewed on: 5th March 2022

Winner

Easy to use and very efficient. Reviewed on: 5th March 2022

clear & efficent

different way from other banks for editing address, the other banks allow me online to edit myself. Reviewed on: 5th March 2022

very helpful

Very easy and straightforward. Everything sorted in a few minutes. Reviewed on: 5th March 2022

Excellent

Very quick to answer my question Reviewed on: 5th March 2022

Very helpful!

I didn’t realise how quick and helpful Cora would be. I had a query and everything was answered in literally under 60 seconds. Reviewed on: 5th March 2022