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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora can see the future

The progress achieved in AI and journey implementation within Cora are just outstanding. Its an amazing addition to all services provided by NatWest. Reviewed on: 4th March 2022

Easy to use

Easy to use. Easy to fix mistakes. Not frustrating at all. Reviewed on: 4th March 2022

made to switch to add partner to account.

will have to see how smoothly the process goes and if there are any cock-ups. Reviewed on: 4th March 2022

Help line

I was hesitant at using the on line help , but it was really quick and helpful Reviewed on: 4th March 2022

Nice

Easy and straight,fair and reliable, I hope Reviewed on: 4th March 2022

Clear, efficient, quick advice

Information was provided quickly, in an easy to understand way. Polite and helpful! Reviewed on: 4th March 2022

Easy to sort a new paying in book

Popped online, ordering was quick and easy very pleased. Reviewed on: 4th March 2022

Great system

Fast and easy to use. Dealt with my request immediately. Reviewed on: 4th March 2022

Superb service

Such detailed responses, such a good service Reviewed on: 4th March 2022

So Easy

The best Digital Assistant banking system I've used Reviewed on: 4th March 2022

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