NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy

Quick and easy to update my address - exactly what I wanted. Reviewed on: 4th March 2022

Change of address

Cora is so quick and easy to deal with they was no problems Reviewed on: 4th March 2022

Good service

Good service so far the machine i used was Blantyre Asda at 9 am Friday 4 march 2022 . I took out £40 and forgot to lift the money Back into machine , I drew out another £40 Reviewed on: 4th March 2022

Excellent answers to my query very quick and easy to understand

NatWest Cora is a brilliantly designed assistant, very quick answering your questions and simple to understand, outstanding overall 5 Stars from me. Reviewed on: 4th March 2022