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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy and simple

Fastest bot I've encountered online Reviewed on: 4th March 2022

Available when you need it

Accessible when it suits me. Hassle free. Reviewed on: 4th March 2022

simple

very simple and easy to use, would highly recommend! :) Reviewed on: 4th March 2022

Prompt and concise

The response was swift and timely Reviewed on: 3rd March 2022

Good Advice

Was able to receive direction. My position is a personal problem since my wife died. One battles on with the understanding of NatWest. Reviewed on: 3rd March 2022

Fab and fast

Enabled simple task to be done quickly and efficiently Reviewed on: 3rd March 2022

Brilliant

Brilliant experience help me with my query Reviewed on: 3rd March 2022

Friendly and helpful

My problem got sorted straight away Reviewed on: 3rd March 2022

Speedy service

Cora dealt with my request super quick. Reviewed on: 3rd March 2022

Efficient quick

Query Resolved immediately very impressed with the speed and efficiency of this service Reviewed on: 3rd March 2022

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