NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast service

Cora helped me change my address details. Very quick and easy. Reviewed on: 3rd March 2022

Quick reactivation of dormant account

Saved time when having to reactivate an ISA. Much more efficient, no stress and friendly bot. Reviewed on: 3rd March 2022

Cora

Worked really well for a complicated problem. Not resolved, but I know what to do now. Reviewed on: 3rd March 2022

You are lovely

Thanks it’s so much good and happy Reviewed on: 3rd March 2022

Brilliant

Amazing site would recommend it Reviewed on: 3rd March 2022

Quick and easy to use

Easy to use service and got everything I needed without queuing. Will definitely use again Reviewed on: 3rd March 2022

Good service

Good experiences and quick. I am really pleased to be able to use online banking due to living rural and not having a branch here. Reviewed on: 3rd March 2022