NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Best helper

Always available and gets you the answers that you need Reviewed on: 3rd March 2022

Thanks Cora

So helpful and easy to use. Stress free, instant help no matter what time of the day you need it Cora is always there to help. Thank you. Reviewed on: 3rd March 2022

quick and easy

done what was required ########################################################################## Reviewed on: 3rd March 2022

Easy to use and helpful

Information was quick and Cora understood my query easily Reviewed on: 2nd March 2022

extremely helpful

really helpful, helped me solve my issue within minutes Reviewed on: 2nd March 2022

Outstanding performance

Cora is so quick and efficient, I am very pleased with the service provided. I got the results I was looking and very fast. Reviewed on: 2nd March 2022