NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very Helpful

Very intelligent for a chat bot. Able to solve many of my problems Reviewed on: 2nd March 2022

Reactivating my isa

Super efficient and quick resolution to my problem Reviewed on: 2nd March 2022

Very happy with the services

Very good and professional service Reviewed on: 2nd March 2022

Cora

Help with questions regarding a pending transaction that was simply answered Reviewed on: 2nd March 2022

Amazing

Best thing ever. So quick and easy. Saves time with going into the bank directly, especially for someone who doesn't have time to do so in the week. Very happy with this system Reviewed on: 2nd March 2022